How is this driving productivity?
Spot quotes comprise about 70% of business. They used to take up to five minutes per quote, but now they all take about one minute. For each salesperson, this has freed up about a full extra hour a day to sell!
Door to Door Quotes
Spot quotes comprise about 15% of business. Agents will soon have access to Freightos. Once this happens, door to door quotes, which currently take anything up to 2 days, will also drop down to only one minute.
Any other benefits?
Freight Rate Management
Fercam quickly learned how to convert rates to the Freightos format, rapidly tagging various carrier formats for seamless upload without converting formats. Internal rate conversion lowered the cost of bringing their freight operations online, making Freightos even better value for money.
The Operations team uses Freightos to refer to key order information during shipment. Some of this data was previously not readily accessible.
Customers love Freightos too. Some are even taking up the opportunity to simplify booking by either responding to a quote email (quote included as a PDF) or simply clicking on a link in the email to respond directly in Freightos. This cuts out some of the paper trail, and reduces the customer’s document storage requirements.
And next steps?
Fercam are currently looking for a new Transport Management System (TMS). Luca can see that opening files/dossiers directly from quotes will lead to a huge increase in performance, and so has made Freightos integration a business requirement of the TMS project.