“We differentiate on service”
How logistics professionals see freight digitalization in five years, its impact on customer service differentiation, and why personal banking and freight are eerily similar.
What service differentiation will look like in 5 years.
All results from survey, plus in-depth interviews.
Several freight digitalization myths taken to the test.
WE ASKED OVER 70 FORWARDERS…
What service differentiation in logistics means today.
How, in 5 years, digitalization will impact freight service differentiation.
Whether freight service will actually reach Amazon-like automation.
How much of a factor price and service are (and will be) in selecting forwarders.
FREIGHT DIGITALIZATION MYTHS
Technology tends to trigger fierce freight debates. So we set out to determine…
Are forwarders really change averse?
Is commoditization inevitable with digitalization?
Will freight always be about the personal relationship?
“Those forwarders intent on providing a good service have a lot to gain from digitalization”.
Zvi Schreiber, Freightos CEO
FOR BETTER OR WORSE
Transparency will make it harder for forwarders that don’t provide good service to compete. But this paper uncovers four new opportunities for forwarders to add value from transparency.