Last Updated: January 6, 2022
Table of Contents
These Terms and Conditions apply to a Buyer’s use of Freightos.com, ship.freightos.com, its subdomains and related domains (the “Site”), or partner sites. We encourage Buyers to review these Terms and Conditions and related documents periodically. These Terms and Conditions are legally binding and cover all Buyer transactions on Freightos.com, in addition to the Freightos Master Services Agreement (MSA) that additionally determines the Buyer’s use of the Site and Freightos.com services. If there is a conflict between these Terms and Conditions and the MSA, the provisions of the MSA shall override.
All charges, Seller-Buyer interactions, and shipment execution are governed by the Freightos.com Standard Operating Procedure.
All disputes between Buyer and Seller are covered by the Dispute Policy. All parties must act in accordance with the Dispute Policy. When booking a shipment, Buyers enter into a contract directly with their selected Seller. Freightos.com collects payment on behalf of Sellers.
Once a shipment is booked on Freightos.com, Buyers will be able to view the charges and payment options. This will include the Seller’s shipment charges, customs brokerage fees, insurance, and the Freightos.com platform fee. Information about duties and taxes is not included in the Quote and will be submitted for payment once the shipment is under execution.
Terms of Booking
Processing the shipment will only begin once there is financial approval and all shipment details are uploaded. By clicking ‘”Pay & Book Shipment”, a Buyer agrees to the Freightos.com terms of booking as outlined below:
“I confirm that the details I provided are correct and I accept the terms of the Quote.
Welcome to Freightos.com
With Freightos.com, ship confidently, backed by live freight price comparisons, instant booking and one-stop management across dozens of global forwarders. It’s what makes freight work for 8,000+ importers. Freightos.com provides an innovative online platform that makes global trade frictionless, matching businesses looking for a better freight experience with a global network of first-rate logistics service providers.
- Compare and book
Instantly compare air, ocean, and trucking freight Quotes from 40+ providers with the perfect balance of price, transit time, and reviews.
- Manage and track
Refreshingly easy logistics management with on-demand tracking, live updates, and proactive issue resolution from providers Buyers can trust.
- Get expert support
Buyers can message their Seller on Freightos.com throughout every step of the shipment process, for questions on everything from documentation to delivery specifics. The Freightos.com team is available via chat to help with questions Buyers may have about shipping and the booking process.
Freightos.com offers the following three payment options:
This payment option allows Buyers to save their credit or debit card information to their account and have shipment costs automatically charged to that card. When Buyers pay by credit or debit card, they consent to pay for the original Quote and any cost adjustments, as detailed in the Freightos.com Standard Operating Procedure. Duties and taxes are not charged via AutoPay.
- Pay with wire transfer or ACH
This payment option allows Buyers to pay by wire transfer or ACH bank debit. Shipments will be processed only once the payment amount reflects on Freightos.com’s bank account. This may take up to seven days from the date of transfer. Setting the ACH value date to ‘Same Day’ may help expedite the transfer. If a satisfactory proof of the wire or ACH completion is provided to Freightos.com, the shipment will be processed imminently, subject to Freightos.com’s financial approval process. Satisfactory proof consists of an official bank confirmation of the wire or ACH completion. We are unable to accept print screens of payment orders on online payment platforms.
- Use Freightos.com credit
This payment option allows Buyers to pay for their shipment on approved credit terms. Apply for credit on ship.freightos.com by clicking the ‘Apply for credit’ button. If a Buyer has applied for and been approved for Freightos.com credit, they may choose this payment method when booking. If the Buyer’s credit account is in good standing and the booked shipment is within their approved credit limit, the booking will receive financial approval. Freightos.com credit is granted by formal approval letter only. A credit limit and payment terms are advised as part of this approval letter. Credit will only be issued once a Buyer has signed and returned a company stamped copy of the approval letter to our Financial Operations team. The Buyer’s approved credit limit will then be set on their account and viewable with up-to-date outstanding balances via the ‘Billing’ page.
Refunds to Shipment Payments
Shipment payments may be partially or fully refunded if a shipment is cancelled or its costs are adjusted to be lower than at the time of booking. Refunds are processed by the Freightos.com Financial Operations team. For credit or debit card refunds, a Buyer will typically see the funds deposited in their account within 3-5 business days. For wire refunds, it takes 5-7 business days from when the Buyer submits their bank details, if not already on file.
Buyers may request to refund a charge to a credit or debit card in order to make payment from a different card. Freightos.com will process these refunds once the Buyer has made payment with their newly selected card. Buyers will pay a 3% convenience fee on refunds made per the Buyer’s request to move a charge to a different credit or debit card. This is separate from all shipment charges and is in place to address fees levied by credit and debit card companies.
If a Buyer fails to pay for Services provided by a Seller, Freightos.com will attempt to collect the debt first by contacting the Buyer. If a Buyer refuses to pay for Services provided by a Seller, then Freightos.com will begin debt collections that could include legal proceedings. Should Freightos.com need to pursue payment from a Buyer for Services provided by a Seller, then Freightos.com will hold the Buyer directly responsible for any costs, damages, and fees that may result from its pursuit of payment.
Freightos.com offers credit to Buyers in the U.S., Canada, and U.K. only, subject to a formal application process, as available under applicable laws and financial regulations. Freightos.com does not currently offer credit in other countries or territories.
Shipment invoices are accessible directly from ship.freightos.com. A proforma invoice is accessible upon booking, followed by a tax invoice ten business days after a shipment is delivered. The Buyer’s approved payment terms begin on the tax invoice date, at which point a Buyer is required to settle owed balances by wire transfer, ACH, SEPA, or credit or debit card. Credit and debit card payments are subject to a 2.5% convenience fee.
Note that Freightos.com is not obligated to extend credit to any customer and any decision in this respect is at Freightos.com’s sole discretion. Credit and payment terms provided by Freightos.com only cover shipping and insurance premium fees and are not applicable to duty or tax payments. If payment is not made within the approved payment terms time frame, Freightos.com reserves the right to withdraw the approved credit line with immediate effect, pursue legal collection, and report the outstanding debt to our third-party credit agencies.
If the outstanding credit debt is not settled within 14 calendar days, the Buyer may be restricted from using Freightos.com again. If the outstanding credit debt is not settled after 30 days, the customer’s outstanding debt will be handed over to a collection agent or subject to other escalatory measures. In case a customer’s credit line is withdrawn due to payment delinquency, the credit line cannot be reinstated until any and all outstanding debt is paid in full to Freightos.com and the customer completes a new credit application, subject to new evaluation.
The regulations outlined in this document and other policy documents are important to all Sellers and Buyers in order to provide an optimal international freight experience on Freightos.com. To ensure this, Freightos.com reserves the right, at its discretion which may differ from case to case depending on the circumstances, to enforce these rules. Users who do not adhere to these rules may be subject to a range of actions, including limiting their use of Freightos.com, suspension of their account, application of fees, and recovery of any expenses incurred in policy monitoring and enforcement.
If a Buyer fails to comply with the Freightos.com terms as detailed in the Freightos Master Services Agreement, this document, or any of the policies mentioned here, or if Freightos.com has received legitimate complaints about the Buyer, Freightos.com reserves the right at its sole discretion to suspend the Buyer’s account or their participation on Freightos.com. This includes but is not limited to payment issues or using offensive language with Freightos.com or Sellers.