Digital Carrier Benchmarking 2019
Air and ocean carriers have finally fully embarked on a digitization journey. But the industry still has a way to go before it is 100% online, customer-centric, and defensible.
To track transformation progress across the world’s top 30 air and ocean carriers, this report established a 26 parameter methodology across three categories to benchmark digitalization.
Read the full 18-page report to see:
- Which top air and ocean carriers are far, far ahead
- How air and ocean carrier digitization differs
- The best-in-class API sets used by carrier (and who has them)
- and more…