The State of Digital Freight Sales

Annual Freightos mystery shopping survey, with bonus research on air freight and digital freight forwarder quoting

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Mystery shopping survey of the top 20 forwarders
How leading B2B companies nail customer-centricity
What freight will mean in the ‘Age of the Customer’

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THE TRANSITION ONLINE CONTINUES

As top companies continue to talk digitalization, this LCL mystery shopping survey results assessed where it’s all talk…and where digital freight sales are popping up.

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45%

of forwarders quoted LCL

0 hours
average quote time
25%

Top forwarders positioned
to provide instant air freight quotes

BEYOND THE LCL FRONTIER

As the industry shifts, this year’s report includes a separate survey tracking changes in instant air freight sales and digital forwarder performance.

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CUSTOMER-CENTRIC B2B PIONEERS LEAD THE WAY

Major B2B tech companies are starting to provide digital experiences that mimic those of consumer products like Gmail, Netflix, and Facebook. This report assesses the relevance of these changing customer experience expectations to the traditional world of freight.

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