1. General

These Terms and Conditions apply to a Shipper’s use of Freightos.com, ship.freightos.com, its subdomains and related domains (the “Site”), or partner sites. We encourage Shippers to review these Terms and Conditions and related documents periodically. Capitalized Terms used in this document shall have the definition set out in the Freightos.com Standard Operating Procedure (“SOP”).

These Terms and Conditions, along with the Freightos Master Services Agreement (“MSA”), are legally binding and cover Shipper’s use of the Site and transactions on Freightos.com. If there is a conflict between these Terms and Conditions and the MSA, the provisions of the MSA shall override.

All charges, Seller-Shipper interactions, and Shipment executions are governed by the SOP. When Booking a Shipment, Shippers enter into a direct contract with the selected Seller. Freightos.com facilitates the collection of payments on behalf of Sellers, but is not a party to the transaction. All disputes between Shippers and Sellers are governed by the Dispute policy in the SOP, which binds both Shippers and Sellers.

Once a Shipment is booked on Freightos.com, Shippers will be able to view the charges and payment options. This will include the Seller’s Shipment charges, customs brokerage fees, insurance, and the Freightos.com Platform fee. Information about duties and taxes is not included in the Quote and will be submitted for payment once the Shipment is being processed.

Processing the Shipment will only begin once there is financial approval and all Shipment details are uploaded. By clicking ‘Pay & Book Shipment’, a Shipper agrees to the Freightos.com policies specified above.

2. Welcome to Freightos.com

Freightos.com provides an innovative online Platform that makes global trade frictionless, matching businesses looking for a better freight experience with a global network of first-rate logistics service providers. With Freightos.com you can ship confidently with live freight price comparisons, and enjoy instant Booking and one-stop management across dozens of global forwarders.

With Freightos.com Shippers can:

• Compare and book – Instantly compare air, ocean and trucking freight Quotes from 40+ providers with the perfect balance of price, transit time and reviews.
• Manage and track – Have access to refreshingly easy logistics management with on-demand tracking, live updates and proactive issue resolution from Sellers that Shippers can trust.
• Get expert support – Shippers can message their Seller on Freightos.com throughout every step of the Shipment process, for questions on everything from documentation to delivery specifics. The Freightos.com team is also available via chat to help with questions Shippers may have about shipping and the Booking process.

3. Payment

Shippers are required to make the payment for the initial freight Quote before a Shipment is processed. Shippers will see invoices for their Shipments on their billing page. Separate invoices are created for initial freight Quotes, payment method related surcharges, and duties and taxes payments.

When a Shipper books customs clearance services, they must make the payments due for duties and taxes related charges before the cargo has cleared customs as described in the SOP, Appendix A: Service Level Agreements (SLA) for the Customs Process.

Additional freight charges may be incurred throughout the Shipment lifecycle in accordance with the SOP. Payment for all outstanding additional charges will be due once the Shipment is delivered and then closed as specified in the SOP.

Notwithstanding the above, if the additional charges incurred exceed either US$2,000 or 50% of the initial freight Quote, the Shipper will be required to make such additional payments within one week of the Seller adding the charge to the Shipment page (Shippers will receive automated notifications of additional charges added).

Off-Platform charges, as referred to in the SOP, paid directly to the Seller, are due prior to delivery.

Failure to make payments for additional Shipment charges within the prescribed time frame may result in the Seller holding the Shipment, causing additional delays and/or costs to the Shipper.

3.1 Payment options

Shippers will select a payment method for a Shipment in the checkout page when finalizing a Booking.

Additional charges may be incurred throughout the Shipment lifecycle, in accordance with the SOP. Once a Shipper selects credit/debit card, PayPal, or Freightos.com Credit as their payment method, the same method must be used for any additional on-Platform charges for the Shipment (excluding duties and taxes) once the charges are due, as described above.

If a Shipper selects a credit/debit card or PayPal as their payment method when paying for the Booking, and makes payment for the above additional charges before they are due, the Shipper may pay by bank transfer instead. If a Shipper pays for charges that are not yet due via bank transfer, funds must be received in Freightos’ bank account at least one Business Day before the charges are due, otherwise the payment method chosen by the Shipper when booking will be automatically charged, including any applicable payment method surcharges. For clarity, Shipper must receive written confirmation from Freightos that the actual funds have been received or the original payment method may still be charged. A wire confirmation document from the Shipper will not suffice. If a Shipper completes a bank transfer and a different original payment method is charged for the same fees, Freightos will refund the wire payment. No payment method surcharges charged will be refunded, and Freightos takes no responsibility for charges added by the Shipper’s bank.

If a Shipper selects Freightos.com Credit as their payment method when paying for the Booking, additional charges on Shipments will be subject to any fees that are part of the Shipper’s Credit Usage Agreement even if the charges are paid by a different payment method, in addition to any other applicable payment method surcharges.

Duties and taxes which are charged on-Platform are due prior to destination port arrivals as defined in the SOP. If a Shipment is booked via credit card, debit card, or PayPal and the amount of the on-Platform duties is less than the US$2,000, the charge will be deducted via AutoPay so as not to cause shipment delays, and a payment method surcharge will apply. If the on-Platform duties charges exceed US$2,000, or if the Shipper booked with a different payment method, they may make duties payments by bank transfer or credit or debit card.

Freightos.com offers the following payment options:

3.1.1 Freightos AutoPay via Credit or Debit Card

This payment option allows Shippers to save their credit or debit card information to their account and have Shipment costs automatically charged to that card. When Shippers pay by credit or debit card, they consent to pay for the original Quote and any cost adjustments, as detailed in the Freightos.com SOP. Certain duties and tax payments cannot be paid via credit or debit card and may require a different payment method.

3.1.2 Freightos AutoPay via PayPal

Shippers with a PayPal account may transfer funds directly via PayPal for their Shipment. This payment option allows Shippers to save their PayPal information to their Freightos.com account and have Shipment costs automatically charged to their PayPal account. When Shippers pay by PayPal, they consent to pay for the original Quote and any cost adjustments, as detailed in the Freightos.com SOP. Certain duties and tax payments cannot be paid via PayPal, and may require a different payment method. 

3.1.3 Bank Transfer

This payment option allows Shippers to pay via bank transfer using the methods available in their respective markets including wire transfer, SEPA, BACS, Faster Payments or ACH bank debit. Shipments will be processed only once the payment for the initial freight Quote has gone through and appears in Freightos’ bank account. This may take up to seven days from the date of transfer. Setting the ACH value date to “Same Day” may help expedite the transfer.

Alternatively, if satisfactory proof of the Bank transfer completion is provided to Freightos.com, the Shipment will be processed imminently, subject to Freightos.com’s financial approval process. Satisfactory proof consists of an official bank confirmation of the bank transfer being completed. We are unable to accept print screens of payments made on online platforms.

3.1.4 Freightos Credit

Shippers can apply for credit on ship.freightos.com by clicking the “Apply for credit” button. Freightos credit is granted by formal approval only. The credit limit and payment terms are defined within a separate credit agreement. Credit will only be issued once a Shipper has signed and returned a company stamped copy of the credit agreement to the Freightos.com financial operations team. The Shipper’s approved credit limit will then be set on their account and viewable with up-to-date outstanding balances via the billing page.

If a Shipper has applied and been approved for Freightos credit, they may choose this payment method when booking. If the Shipper’s credit account is in good standing and the booked Shipment is within their approved credit limit, the Booking will receive financial approval. Further details are below in the section on “More about Freightos credit”.

3.2 Payment Method Related Surcharges

Some payment methods will incur a related surcharge when payment is made according to the table below.

Surcharges for credit card, debit card, and PayPal payments will be reflected on the check-out and billing pages when making payment, but will not be reflected on the Shipment page. Payment method surcharges applied to duties and taxes payments are referred to as disbursement charges on the invoice.

3.3 More about Freightos Credit

Freightos.com offers credit to Shippers in the U.S., Canada and U.K. only, subject to a formal application process, as available under applicable laws and financial regulations. Freightos.com does not currently offer credit in other countries or territories. Credit and payment terms provided by Freightos.com only apply to cover shipping and insurance premium fees and are not applicable to duty or tax payments which must be paid via a different payment method.

Shipment invoices are accessible directly from ship.freightos.com. A proforma invoice is accessible upon placing a Booking, followed by a tax invoice ten business days after a Shipment is delivered. The Shipper’s approved payment terms begin on the tax invoice date, at which point a Shipper is required to settle owed balances by bank transfer.

Freightos credit users must sign an additional credit usage agreement which specifies the terms and credit service fees. Charges for Shipments booked using Freightos credit will be reflected on the check-out and billing pages when a new invoice is marked as due, but will not be reflected on the Shipment page. Invoices for Shipments booked using Freightos credit may be paid via credit and debit cards, subject to Freightos.com approval, and are subject to a 3.5% convenience fee.

Note that Freightos.com is not obligated to extend credit to any customer and any decision in this respect is at Freightos.com’s sole discretion.

If payment for the outstanding credit debt is not made within the approved time frame per the payment terms, Freightos.com reserves the right to withdraw the approved credit line with immediate effect, and take other actions as per the Nonpayment section below. Freightos.com reserves the right to withdraw or adjust the approved credit line if not used for more than 3 months or for any other reason.

In addition to the above measures, if the outstanding credit debt is not settled within 14 calendar days, the Shipper may be restricted from using Freightos.com. In case a Shipper’s credit line is withdrawn due to payment delinquency, the credit line cannot be reinstated until any and all outstanding debt is paid in full to Freightos.com and the customer completes a new credit application, subject to new evaluation.

3.4 Refunds for Shipment Payments

Shipment payments may be partially or fully refunded if a Shipment is canceled (taking into account incurred charges) or its costs are adjusted to be lower than at the time of Booking. Refunds are processed by the Freightos.com financial operations team after a Shipment is closed after delivery, or canceled, and refunds will be made to the original payment method used. For credit or debit card refunds, a Shipper will typically see the funds deposited in their account within 3-5 business days. For bank transfer refunds, it typically takes 5-7 business days from when the Shipper provides Freightos.com with their bank details, if not already on file.

Shippers may request to refund a charge to a credit or debit card in order to make the payment using a different card. Freightos.com will process these refunds once the Shipper has made payment with their newly selected card. Shippers will pay a 3.5% convenience fee on refunds made per the Shipper’s request to move a charge to a different credit or debit card. This fee is in addition to all Shipment charges to address fees levied by credit and debit card companies.

Payment method related surcharges mentioned above are non-refundable, even in the event that a Shipment is canceled.

3.5 Nonpayment

If a Shipper fails to pay for Services provided by a Seller, Freightos.com will attempt to collect the debt first by contacting the Shipper. If a Shipper refuses to pay for Services provided by a Seller, then Freightos.com will begin debt collections that could include legal proceedings and other escalatory measures. Should Freightos.com need to pursue payment from a Shipper for Services provided by a Seller, then Freightos.com will hold the Shipper directly responsible for any costs, damages, and fees that may result from its pursuit of payment.

4. Enforcement

The regulations outlined in this document and other policy documents are important to all Sellers and Shippers in order to provide an optimal international freight experience on Freightos.com. To ensure this, Freightos.com reserves the right, at its sole discretion, which may differ from case to case depending on the circumstances, to enforce these rules. Users who do not adhere to these rules may be subject to a range of actions, including limiting their use of Freightos.com, suspension of their account, application of fees, and recovery of any expenses incurred in policy monitoring and enforcement.

If a Shipper fails to comply with the Freightos.com terms as detailed in the Freightos Master Services Agreement, this document, or any of the policies mentioned here, or if Freightos.com has received legitimate complaints about the Shipper, Freightos.com reserves the right at its sole discretion to suspend the Shipper’s account or their participation on Freightos.com. This includes but is not limited to payment issues or using offensive language with Freightos.com or Sellers.