Freightos Master Services Agreement

The guidebook for using Freightos, whether you’re using it to compare, book, and manage international freight Shipments, or selling your services online.

Welcome to Freightos! This Agreement is between Freightos Limited, a Hong Kong company, trading as “Freightos” and you. This Agreement governs your access to, and use of Freightos’ sites and services (“Freightos’ Services”). The Freightos’ Services, corporate websites and tools are collectively called the “Freightos Platform”. (Please note that some of the services provided by Freightos and its affiliates are governed by other terms. If you have any questions, let us know.)

This Agreement was last updated on November 20, 2023  and it can be accessed here. It is effective between you and Freightos as of the date of your acceptance of this Agreement.

1. Entering Into this Agreement with Freightos

By using Freightos, you accept this Agreement, and you agree to be bound by all of its terms. If you are entering into this Agreement on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, “you” and “your” will refer to that company or other legal entity, except where context implies it is referring to you as an individual. If you don’t accept the terms of this Agreement, you cannot use Freightos and/or the Freightos Services.

2. Relationship to other agreements

To the extent that there is a conflict between this Agreement and any other documents executed between you and Freightos, including any Purchase Order or Statement of Work between you and Freightos which references this Agreement, the provisions of this Agreement will govern, unless you agree otherwise with Freightos in a written agreement. 

There are also some other documents which operate in conjunction with this Agreement and which are incorporated into this Agreement by reference, namely:

  1. the Terms of Service for Sellers (“Seller TOS” – if you are Selling), 
  2. the Freightos Copyright and IP Policy
  3. the Freightos Privacy Policy
  4. the Terms and Conditions for Shippers
  5. and the Standard Operating Procedure (SOP)

All the relevant ones of which you should read carefully. These documents and this Agreement may be updated from time to time, and to the extent that there is a conflict between this Agreement and any of these documents, the provisions of this Agreement will govern.

3. Freightos Services

3.1. Types of Service.

As described further down in this section, we offer different types of services, provided by either our employees or through vendors like the Sellers on Freightos. These services can be provided through our own websites assets, through external vendors (like Freightos Sellers) through affiliated vendors or through digital channels like Freightos APIs. Services include but are not limited to digital services (like Quote comparison or online sales for Sellers), and physical services (like Shipment transportation services facilitated by Freightos Sellers). (“Freight Services”).

3.1.1. Services for Freightos Shippers:

A company that chooses to compare, book, and/or manage Quotes or Shipments from Sellers through Freightos is a “Shipper”. If that’s you, you can use the Freightos Platform to search for suitable Sellers, obtain Shipment Quotes from those Sellers and facilitate Bookings between you and Sellers. You can also manage your Shipments through Freightos, communicate with the Seller, and manage payments. Freightos Shippers who sign up on Marketplace Site via a Freightos Partner agree that the Partner employees have access to all their data, including but not limited to the requests for Quotes, Bookings, and Shipments.

3.1.2. Services for Freightos Partners:

If you operate a software platform whose customers need Freight Services, such as a Fulfillment Center, Transportation Management System, E-commerce Website and have signed a partnership agreement with Freightos, you are a “Freightos Partner Software Provider”. Freightos provides white label customer portals, APIs, software client libraries, widgets, plugins to e-commerce platforms, or other integrations to enable you to digital freight tools, like rate estimates and duty estimates, use Rates for Freight Services obtained from Sellers via Freightos, and offer shipping to your customers through your own platform (the “E-commerce Tools”). Freightos Partners have access to all the data of their customers, including but not limited to the requests for Quotes, Bookings, and Shipments.

3.1.3. Services for Sellers:

If you provide, offer to sell, and sell Freight Services (including as a carrier, NVOCC, freight broker or freight forwarder, insurer or customs broker), and if you choose to sell Freightos Services or authorize Freightos to offer your Rates to Shippers through the Freightos Platform, you are a “Seller” and you engage in “Selling. Unless agreed to otherwise Freightos is not a Seller and not party to any agreement between a Seller and a Shipper, but we help you manage your Rates, calculate prices, market your services online , receive Bookings on your behalf, and act as your collection agent to collect payments via Freightos. (Please note that from time to time an affiliate of Freightos may be a Seller on the Platform.) Sellers may be SaaS Subscribers of Freightos, the relationship of which will be governed by a separate agreement unrelated to Selling on the Freightos Platform.

3.2. Services Used.

You may use any, all or a combination of the Freightos Services. For example, if you are a freight forwarder, you may be a Seller, a Shipper (e.g. buying from freight forwarders as agents, or from carriers), and a customer of Data Services. Some Sections of this Agreement specifically apply to particular types of Freightos Services or users. Where Sections of this Agreement are not specifically directed towards particular types of Freightos Services or users, they apply to all users of all Freightos Services.

3.3. Sub-contractors.

We will sometimes use sub-contractors or other third parties as part of the Freightos Services  and/or Freightos. When we do so, we will always remain responsible for all of our obligations under this Agreement.

3.4. Sanctions Compliance.

It is Freightos’s policy to comply with all applicable sanctions laws, regulations and orders (collectively, “Sanctions Laws”). Users shall not engage in any activity that would cause Freightos or its personnel to be in violation of Sanctions Laws. Throughout the term of this Agreement, User represents, warrants, and agrees that (i) it is not on, and will not be added to, the Specially Designated Nationals and Blocked Persons List (“SDN List”) administered by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury, the European Union Consolidated Financial Sanctions List, or the United Nations Security Council Consolidated List and (ii) it will not transact or deal pursuant to this Agreement with any person or entity that is on the SDN List, the European Union Consolidated Financial Sanctions List, or the United Nations Security Council Consolidated List.

4. Changes to the Agreement or Freightos Services

4.1 Agreement.

Given the dynamic nature of our business and industry, we may modify this Agreement at any time, at our sole discretion. If we do so, we’ll let you know either by posting the modified Agreement on the Site, posting a notice on the Site and/or the Freightos App, or through other communications. Please review changes to the MSA, TOS, etc. at the beginning of each calendar quarter and let us know if any changes are not acceptable and you wish to terminate your relationship with us. Otherwise changes will be binding following the change. If you don’t agree to be bound by the modified Agreement, then you will continue to be bound by any existing obligations under the agreement that was in place when you entered into an agreement for those services, however you will not be able to otherwise use Freightos. 

4.2 Freightos Services.

As part of our efforts to continually improve the Freightos Services, we may change or discontinue any part of the Freightos Services at any time at our sole discretion. For example, we may remove a feature that users don’t use very often or add new features. 

4.3. Customer requested changes to the Freightos Services.

When customers request changes to the Freightos Services (e.g., new features in the SaaS functionality), Freightos may at its discretion offer to make these changes for free, for payment, or not at all. (This will typically depend on whether Freightos believes the changes are beneficial to other customers.) All new developments in the Freightos Services, will be owned by Freightos, and may be offered to other Freightos customers, even if one customer is paying money towards the development cost, unless otherwise agreed in writing between Freightos and that customer.

5. Registration and Intellectual Property Rights

5.1 Accounts and Users: 

5.1.1 Marketing User:

If you download content or subscribe for updates on Freightos, we will never disclose your information to external parties and will always honor any request to be removed, as per our privacy policy.

5.1.2 Freightos User Registration:

You must create an account (“Account”) to use certain features of the Freightos Platform and Freightos Services. You can register for an Account via the Site or the Freightos App. From time to time we may also enable registration through your account with certain third-party services such as Linkedin (each, an “SNS Account”). If you choose the SNS Account option, we’ll create your Account by extracting from your SNS Account certain personal information such as your name and email address and other personal information that your privacy settings on the SNS Account permit us to access. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. You agree that you won’t disclose your Account password to anyone and you will notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them. 

5.1.3. Business Accounts:

If you are a business, you may create a “Business Account” for a group of Accounts for your employees and/or independent contractors providing services to your business (typically all having the same email address). Each employee or independent contractor must have his/her own Account and you can designate particular employees as administrators of the Business Account (each, a “Business Account Administrator”). Business Account Administrators can allow employees and independent contractors who hold Accounts to be part of the Business Account, and each employee or independent contractor who is accepted into the Business Account is then an “Authorized User”. You may also authorize any of your employees or independent contractors with an email address to create an Account as part of your Business Account. You are responsible for all actions taken under an Authorized User’s Account, whether or not such action was authorized by an Authorized User. You are responsible for the security of each Authorized User’s Account and will not share (and will instruct each Authorized User not to share) such Account details with any other person or entity or otherwise permit any other person or entity to access or use the Freightos Platform.

5.2. Intellectual Property: 

5.2.1. Freightos IP:

We’ve worked for years to develop our technology and we’re proud of it. Subject to your rights described in Section 5.2.2, we exclusively own all rights, title and interest in, and to any software, tools, utilities, processes, inventions, devices, methodologies, specifications, documentation, techniques and materials of any kind used or developed by us in connection with provision of the Freightos Services to you (collectively “Freightos Materials”) as well as any text, data, images, information or other materials that are posted, generated, provided or otherwise made available by us through the Freightos Platform (collectively “Freightos Content”). Our rights expressly include all worldwide patent rights, copyright rights, trade secret rights, know-how and any other intellectual property rights (“Intellectual Property Rights”) in the Freightos Materials and the Freightos Content. You have no rights in any Freightos Materials or Freightos Content except as granted to you in this Agreement. You also cannot record or otherwise access or make use of our data  with automated programs, software, or any other method of screen scraping.

5.2.2. Customer IP: Customer Content:

Subject to this Section, you exclusively own all rights, title and interest in and to any text, data, images, information or other materials posted, generated, provided or otherwise made available by you through the Freightos Platform, whether on a Custom Site or otherwise (collectively, “Customer Content”), including all Intellectual Property Rights in that Customer Content. You are solely responsible for the accuracy, quality, integrity, legality and reliability of all the Customer Content that you (or any Authorized User) submit to the Freightos Platform. By making Customer Content available through the Freightos Platform, you grant to Freightos a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to access, process, analyze, store, use, copy, and modify your Customer Content in connection with operating the Freightos Platform and providing the Freightos Services. Anonymous Data and Reference Data:

You grant us the right to use Customer Content (whether related to your activities as a Shipper, Seller, or other) to generate anonymous, statistical data based on such Customer Content (for example, an average price calculated across multiple Customers without naming those Customers), which will not identify you (“Anonymous Data”), and to use such Anonymous Data in any manner in which we see fit, including selling such Anonymous Data. This Anonymous Data is not Confidential Information for purposes of this Agreement and is owned by Freightos. Similarly, in order to improve the Freightos Services for you and others, Freightos may make use of reference data, which is by its nature is not confidential or proprietary, including, but not limited to, formats of industry tariffs or tenders (e.g., column structures with no pricing data), carrier public surcharge data, carrier public “rack rate” prices, fee codes, commodity codes, public service schedules, and names/web sites of corporations (“Reference Data”) and this Reference Data is not Customer Content for purposes of this Agreement. 

5.2.3. Software License:

Most Freightos features are provided to you as software-as-service accessible via the Site, but in certain situations we provide software to install on your devices. This includes E-commerce Tools, and other software from time to time, each, and together, as applicable, “Installed Software”). We grant you a worldwide, non-exclusive, non-transferable and non-sublicensable license to download and install a copy of any Installed Software on a mobile device or computer that you own or control, and to run such copy of Installed Software solely in conjunction with your use of the Freightos Services. You agree not to (i) copy the Installed Software, except for making a reasonable number of copies for backup or archival purposes; (ii) distribute, transfer, sublicense, lease, lend or rent the Installed Software to any third party; (iii) reverse engineer, decompile or disassemble the Installed Software; or (iv) make the functionality of the Installed Software available to multiple users (where the Installed Software is designed for a single user) through any means; and (v) use the Installed Software in any way other than the way it is intended to be used. You agree not to modify or create derivative works based on the Installed Software however, you are allowed to modify the E-commerce Tools for the purposes of integrating the E-commerce Tools with your e-commerce platform. If you stop using the Freightos Services you agree to uninstall all copies of the Installed Software on your devices immediately. 

5.2.4. Trademark License:

We’re proud to be doing business with you. We grant you a non-exclusive, non-transferable, non-assignable, royalty-free, worldwide license, without the right to grant sublicenses, to use the “Freightos” name and logo on your list of vendors or list of technologies you use. All goodwill associated with the use of such name and logo inures to the benefit of Freightos. You grant us a non-exclusive, transferable, assignable, royalty-free, worldwide license to list your name and logo on Freightos’ list of customers (whether in a general customer list or a list of customers for a specific product, service or sector) and to publish your reviews. All goodwill associated with the use of your name and logo inures to your benefit. We will use the Seller’s logo when showing its Quotes, on the Seller Profile Page, and in other places for marketing, and customer support and other services related to offering on to attract Shippers, and in order to generate business for Sellers.

5.2.5. Data License:

From time to time we may make available certain industry data such as indicative pricing data, whether through our Site or Freightos APIs (“Freightos Data”) or otherwise and in such event we may sell a non-exclusive, non-transferable, non-assignable, royalty-free license to you to copy and publish (but not modify) such Freightos Data, subject to the terms and conditions of such license.  Any Freightos Data displayed on or associated sites may be used by you provided that you clearly acknowledge Freightos as the source of such data together with a prominent link to with every copy of the Freightos Data that you make, and also agree to fulfill any other Freightos conditions communicated to you governing use of this Freightos Data.

5.2.6. Reservation of Rights:

We reserve all rights in and to Intellectual Property Rights, Software, Freightos Materials and Freightos Content not expressly granted to you under this Agreement.

5.3. Data Maintenance and Backup Procedures.

We know how important your data is to you. We will use commercially reasonable efforts to store, secure, and backup your Customer Content, including selecting reputable infrastructure or platform providers. We will follow our standard storage, backup and archival procedures for all Customer Content submitted into the Freightos Platform. In the event of any loss or corruption of Customer Content, we will use our commercially reasonable efforts to restore the lost or corrupted Customer Content from the latest backup of such Customer Content maintained by us. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS, DESTRUCTION, ALTERATION, UNAUTHORIZED DISCLOSURE OR CORRUPTION OF CUSTOMER CONTENT CAUSED BY ANY THIRD PARTY. OUR EFFORTS TO RESTORE LOST OR CORRUPTED CUSTOMER CONTENT PURSUANT TO THIS SECTION 5.3 WILL CONSTITUTE OUR SOLE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF ANY LOSS OR CORRUPTION OF CUSTOMER CONTENT IN CONNECTION WITH THE FREIGHTOS SERVICES AND FREIGHTOS PLATFORM.

6. Buying (including E-commerce Services)

6.1. Buying Freight Services:


You can use the Freightos Platform to look for Sellers and to request price Quotes and related terms for a Shipment and delivery of goods (“Quotes”). In addition to discovering new Sellers, and obtaining Quotes, we add features from time to time to help you evaluate Sellers and manage your Quotes, Shipments and shipping documents. If you are only using the Freightos Services as a Shipper, you don’t need to pay to use the Freightos Services, but of course you do need to pay for any Freight Services that you buy from a Seller.

6.1.2. Where you can Buy:

You can access Buying services through a Marketplace Site. 

6.1.3. Representations:

If you are a Shipper, by using the Freightos Services you represent to Freightos and to Sellers that you understand the way in which Freight Services work and that you hold all the necessary permits to legally procure any Freight Services that you buy.

6.2. Accepting Quotes: 

6.2.1. Bookings:

When you accept a Quote, we create an “Booking” on your behalf which is a legally binding agreement between you and the Seller who provided that Quote. Sellers, not Freightos, are responsible for honoring any Bookings and performing the applicable Freight Services. The identity of the Seller will be clearly marked on the Quote. As a Shipper, you agree to accept any terms, conditions, rules and restrictions associated with such Freight Services that are imposed by the Seller. You acknowledge and agree that you, and not Freightos, will be responsible for performing the Shipper’s obligations of the Booking and any other contracts with Sellers.

6.3. Freightos is Not the Seller.

We help you find Quotes from Sellers, but unless otherwise explicitly agreed to in writing, we are not a Seller and we don’t provide Freight Services. Sellers are not agents or contractors of Freightos. We don’t endorse any unaffiliated Sellers, and we don’t in any way supervise, direct or control an unaffiliated Seller’s performance of Freight Services, nor do we warrant that any Seller will meet your expectations in performing Freight Services nor do we guarantee specific service levels. We are not obliged to conduct background checks on any Seller, but we might do so on a discretionary basis (and have removed Sellers from Freightos when deemed appropriate). In order to assist you, we publish reviews of Sellers or vet particular Sellers from time to time, but we don’t guarantee the accuracy of any reviews and warn you that reviews can be misleading. Your access to and use of the Freightos Services is at your own risk and we encourage you to do your own research and due diligence on any Seller with which you may engage through a Shipment, just like you would if you found a Seller outside of the Freightos Platform. We do act as collection agent for Sellers so if you have purchased freight from a Seller, Freightos will have been authorized by the Seller to collect payment and you agree that if you fail to make payment due, Seller and/or Freightos as their agent will have the right to detain release of a cargo shipped under the Freightos Platform until the freight is paid in full.

6.4. Disputes with Sellers.

We encourage you to communicate directly with Sellers regarding any Bookings that you make (whether using communication tools on the Freightos Platform or offline). If you have any concerns about any Shipment, you should try to resolve your concerns directly with the Seller in question. If you are not able to resolve your concerns with the relevant Seller, you can make a formal complaint to us and we will address such complaints as we consider appropriate under the circumstances. By using Freightos, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Sellers or other third parties will be limited to a claim against the particular Sellers or other third parties who caused you harm, and you agree not to attempt to impose liability on us, or seek any legal remedy from us with respect to such actions or omissions.

6.5. Shipper Payment Terms:

6.5.1. Freightos as Payment Agent:

You agree to pay the Seller for the Freight Services associated with a Shipment. We act as the payment agent of the Seller (also known as agent of the payee). This means that we collect money from you on behalf of the Seller, which we then pass on to the Seller. We have our own policies and practices as to how and where we collect money from you and how we pass that money on to the Seller. Due to the complexities of our industry, policies and practices may vary depending on factors such as geography, volume and type of Freight Services, Shipper’s track record, and Seller’s track record. For example, payment may or may not be required at the time of making a Booking, or we may accept part payment at the time of making a Booking with the balance being required at a later time, such as prior to releasing the cargo from the destination country’s customs. The terms of the payment policy applying to your Booking will be presented to you at the time of making the Booking and there may be further guidelines published from time to time in the Seller’s TOS and Terms and Conditions for Shippers. 


You agree to pay the amounts presented to you in a Quote for a Booking you make with a Seller, and any other amounts that you owe to the Seller in connection with a Shipment. You also agree to provide any documentation reasonably requested by a Seller for the purposes of your Shipment and you are responsible for the accuracy and timely submission of such documentation to the Seller, whether that occurs through the Freightos Platform or otherwise. We will use reasonable efforts to ensure that Quotes displayed on the Freightos Platform are all-inclusive. However, as we have already explained, each Seller has its own terms and conditions of sale which will apply to any Booking you make with that Seller, and you may be charged an amount that is additional to the amount of the Quote in certain circumstances. For example, if the Seller’s truck waits hours for your cargo, or your cargo weighs more than you declared, you will incur extra charges in addition to what appeared in the relevant Quote, as determined by the Seller’s TOS and Seller’s terms and conditions. Similarly most Sellers will disclaim liability for delays caused by force majeure events including weather and strikes.

6.5.3. Insurance, Customs Brokerage and Import Duties:

Unless specifically stated, freight insurance and customs brokerage charges are not included in a Quote for Freight Services. Import duties you may have to pay to the destination government are never included unless the Quote explicitly states Delivery Duty Paid (DDP). Value added tax and/or sales tax (if applicable) are only included if they are specifically listed in the fee breakdown of a Booking.

6.5.4. Changes to Payment Policies:

In our continued effort to improve the Freightos Services, we reserve the right to make changes to our payment policies and practices at any time, for any reason and without advance notice to you. We will always make the current payment policy and practice clear at the time of making a Booking. We may also offer certain Shippers credit to make a payment at a later date. We reserve the right to charge extra fees for these arrangements (“Processing Fees”) and if you select these services, your payment obligation with respect to such Processing Fees is directly to Freightos and you agree to pay these Processing Fees to Freightos.  We may sometimes at our discretion offer different payment options such as the ability to pay in different currencies or through different payment mechanisms and charge you  through different Freightos entities, including Freightos Inc., the US subsidiary of Freightos.

6.6. E-commerce Services:

If you are an E-commerce Provider and you make Quotes available to your customers through your e-commerce platform (for example, in the “shipping” section of your shopping cart functionality), you function as a Shipper of the Freight Services for the purposes of this Agreement and all of the terms of this Agreement that apply specifically to Shippers, including all the terms of this Section 7, apply to you. Alternatively, Freightos may also allow you to obtain shipping price estimates through use of our Freightos API (“Freightos Shipping Estimates”) and to present the Freightos Shipping Estimates to your own customers together with a hyperlink to the Freightos Platform, in which case your customers will be free to become Shippers in their own rights.

7. Selling

7.1. Selling Freight Services:

7.1.1. Where You Can Sell:

You can use the Freightos Platform to sell your Freight Services to Shippers introduced by Freightos. As a Seller, you will choose which (if any) of your Freight Services are actively offered to Shippers through the Freightos Platform. You may also have the opportunity to filter which categories of Shippers see Quotes generated for your Freight Services. 

7.1.2. Representations:

If you are a Seller, by using the Freightos Services you represent to Freightos and to Shippers that you understand the way in which Freight Services work and that you hold all necessary permits, licenses, knowledge and experience to offer the Freight Services that you provide. You also understand that given the nature of the business and in order to be in compliance with applicable laws and regulations we may be required from time to time to request that you provide us with data about your company or Shipments which we reasonably require for compliance and financial purposes and you agree that continued sales on the site may be subject to receipt of the requested data.

7.1.3. Reselling:

Businesses which are both Shippers and Sellers (e.g., freight forwarders) may configure the Freightos Platform to automatically search for Quotes which are available for them to Buy, markup the prices in those Quotes, and use that in creating a Quote which they offer to Sell (“Reselling”). Often the resold Freight Services will be combined with broader Freight Services. For example a Seller freight forwarder who has its own sell Rates for port-to-port shipping, may wish to Resell some other Seller’s trucking Quotes for door delivery, and will configure Freightos to combine these two Rates into a single port-to-door Quote which they offer to the Shipper.

As a Seller you agree that any Shipper who you permit to see your Quotes through the Freightos Platform may engage in Reselling, that is may use the Freightos Platform to automatically create Quotes which are based, or partly based, on the prices in your Quote, plus an optional (positive or negative) markup. Although they use your price in Quoting, should they secure the Booking they are not obliged to book the relevant part of the Freight Service with you. Of course, you may also Resell Freight Services offered to you by other Sellers, and use that to increase the range of Freight Services you offer for Selling (for example you can use Reselling to offer Freight Services on new lanes and modes, or extending a port-to-port offering to door-to-door). Please remember that when you Resell you are entering into two bilateral agreements with the Seller who is supplying you and with the Shipper you Sell to, and Freightos is a party to neither agreement.

7.2. Freightos acts as a facilitator of trade between Shippers and Sellers, and in this capacity Freightos provides you with the following services and also acts as your collection Agent:

7.2.1. Freightos will:

    1. Automate generation of your price Quotes based on the information (for example, tariffs) you provide through the SaaS Services and via your use of the Freightos Platform;
    2. Advertise and promote your Freight Services on the Freightos Platform, subject to the configuration options you choose;
    3. Facilitate some communication or document exchange between you and the Shipper; and
    4. Act as your Collection Agent to collect payment from Shippers on your behalf (also known as agent for payee). By accepting this Agreement you appoint us as your limited agent just for the purposes of collection. Once we collect payment due, you agree that you have no claims against Shipper for such payment.  Contract with Shipper: If a Shipper engages you for provision of Freight Services by making a Booking, the Booking agreement and any subsequent agreement that you enter into with the Shipper will be between you and the Shipper only. We don’t act as your insurer, broker, contracting agent or other representative. You acknowledge and agree that you, and not Freightos, are and will be responsible for providing the Freight Services and performing your other obligations under any agreements with Shippers, and we are not a party to such agreements and disclaim all liability arising from or related to such agreements. That said, in order to help us collect payment on your behalf, you agree upon our request to  hold off releasing cargo to a Shipper if the Shipper has not fulfilled its payment obligations.
    5. Occasionally we may need your help collecting from a Shipper. We may request and you agree that a Shipment purchased through Freightos not be released so long as the Shipper of that Shipment owes money to any Seller.
    6. Seller  is fully and solely responsible for determining the correct VAT/tax consequences of the invoice for Freight Services.

7.2.2. No Endorsement of Shippers:

We don’t endorse any Shippers. We are not obliged to conduct background checks on any Shipper, but we might do so on a discretionary basis and we may vet particular Shippers from time to time. Your access to and use of Freightos and the Freightos Services is at your own risk and we encourage you to do your own research and due diligence on any Shipper with which you may engage through a Shipment, just like you would if you found a Shipper outside of Freightos.

7.2.3. No Endorsement of Sellers:

We don’t endorse any Sellers or Freight Services, and using the Freightos Services does not mean that you or your Freight Services are endorsed in any way by us. We don’t necessarily conduct background checks on any Seller, but we reserve the right to do so on a discretionary basis and you agree to cooperate with us and to provide us with all information we request from you in the event that we decide to conduct a background check on you as well as accurate information for us to place in your profile in the Freightos Platform. By virtue of selling on the Freightos Platform, you are not an agent, contractor, employee or affiliated entity of Freightos and we do not in any way supervise, direct or control your performance of Freight Services.

7.2.4. Subagent:

In order for Freightos to find more customers for you, you authorize Freightos to appoint sub-agents who may also market the Quotes that are generated for your Freight Services via Freightos.

7.3. Disputes with Shippers.

Disputes with Shippers shall be governed by the relevant provisions in the Seller’s SOP. By using Freightos, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Shippers or other third parties will be limited to a claim against the particular Shippers or other third parties who caused you harm and you agree not to attempt to impose liability on us, or seek any legal remedy from us with respect to such actions or omissions.

7.4. Seller Fees:

7.4.1. Quote and Applicable Terms:

You agree that the price that a Shipper will pay for your Freight Services is the amount specified in the Quote selected by the Shipper. Although the Quotes are generated through Freightos, they are still your Quotes and you are bound by the Quote which is selected by the Shipper. It is your obligation to ensure the accuracy and currency of tariffs, data and other Customer Content provided to us through Freightos, which is used to generate Quotes. We encourage you to regularly check and test this aspect of your use of Freight Services to ensure that details such as prices, transit time and terms and conditions are displayed correctly and that the Quotes generated by Freightos on your behalf for your Freight Services are accurate and meet your requirements.

7.4.2. Remittance of Funds:

We will charge you a marketing success fee for each Booking made with you by a Shipper (a “Seller Fee”). Seller Fees are described in the Freightos Price List. We reserve the right to change the Seller Fees from time to time but we will notify you of any changes in advance of their implementation. We will invoice you for the Seller Fees and either (i) deduct the Seller Fees from the payments made by Shippers collected by us on your behalf before remitting funds to you, in which case you authorize us to make such deduction, or (ii) in case we don’t make such deduction you agree to pay the Seller Fees within thirty days of the date of an invoice we send you. 

7.4.3. Payment Policies:

We aim to have our Sellers paid in a timely and convenient manner. We have our own policies and practices as to how and when we collect money from Shipper and how we pass that money on to you, and under what circumstances (if any) we guarantee payment to you if a Shipper doesn’t pay us. These policies are detailed in the TOS. We reserve the right to make changes to our payment policies and practices at any time and for any reason, but we will notify you of any changes by email and/or posting to the Freightos Platform.

7.5. Non-Circumvention.

We’ve worked hard to develop  Freightos and we have invested and continue to invest a lot of time and money in connecting you with Shippers. When a specific Shipper books a Shipment with you through Freightos (“Initial Booking”) for Freight Services, Seller and Shipper both agree that for at least twelve (12) months Seller will not not target or directly sell Freight Services to Shipper introduced through Freightos for 12 months from the introduction of such Shipper and Shippers shall not deal directly with Seller introduced through Freightos (“Non-circumvention”). We reserve the right to charge you Sellers and Platform Fees, to terminate or suspend your Account, to terminate or suspend your access to the SaaS Services or to do any combination of the foregoing in respect of any breach of this Section by you. Non-circumvention will not apply if the same Shipper had booked services from Seller’s organization in the six months prior to the Initial Booking. Non-circumvention will also not apply if a different part of Seller’s organization sells to the Shipper coincidentally, without being aware of any Booking from that Shipper that came through Freightos, or if the sale is the result of a general solicitation which would have occurred irrespective of whether Seller and Shipper were previously introduced by Freightos. Non-circumvention will not apply with respect to selling services which are not offered through Freightos.

8. Data Services

Freightos may offer Data Services from time to time, such as services to convert carrier contracts and other freight tariffs and their updates/amendments into a format that can be imported into Freightos, or services to convert freight tenders (also known as RFQs or bids) between different Excel formats.

8.1. Statements of Work: 

8.1.1. Engagement:

If you want to engage Freightos to perform Data Services, we’ll prepare a statement of work or purchase order that describes specific Data Services to be performed for you by us, that we both sign (any such document is called a “Statement of Work”). Each Statement of Work will expressly refer to this Agreement, will form a part of this Agreement, and will be subject to the terms and conditions contained in this Agreement. 

8.1.2. Designated Contacts:

We will each designate in the Statement of Work one or more individuals who will serve as the point(s) of contact between us for all matters relating to the Data Services to be performed under that Statement of Work and we may change the designated contacts from time to time. 

8.2. Data Services Payment Terms: 

8.2.1. Data Services Fees:

You will pay us fees for our performance of Data Services, either according to the Freightos Price List, if you have chosen a standard Data Services package listed there, or calculated in accordance with the terms set out in the applicable Statement of Work. 

8.2.2. Payment Terms:

Unless otherwise agreed, we will invoice you on or after the last day of a calendar quarter (or on another schedule otherwise agreed with you) for all applicable fees for the Data Services performed in that calendar quarter. You agree to pay all invoices within 21 days of the date of the invoice.

8.3. Responsibility: 

8.3.1. Disclaimer:

We will use commercially reasonable efforts to provide the Data Services in a timely manner and free of errors. However, you are responsible for the data that you provide to us both before and after it has been processed through Data Services. You must check the accuracy of your data after engaging Data Services. For example, if we convert and import a freight tariff for you, you should check that the resulting Quotes or Rates are accurate. We expressly disclaim any and all liability arising from or related to any errors in data that occur as a result of our provision of Data Services. 

8.3.2. Protection of Data:

All data you provide in the context of Data Services is Customer Content for the purposes of this Agreement. However, Freightos will retain ownership of any reusable templates we create which do not contain any pricing information, including templates for reading the structure of carrier-specific tariffs, or templates for reading and writing shipper-specific tenders, and carrier surcharges which are not customer specific (“Template Data”). Template Data is not Customer Content.

9. Mutual Non-Disclosure Agreement

9.1. Confidential Information.

“Confidential Information” means:(i) Freightos Materials and Freightos Content; (ii) Customer Content; (iii) any business or technical information that a party discloses to the other party and designates as “confidential” or “proprietary” at the time of disclosure; and (iii) any information that, due to its nature or the circumstances of its disclosure, the receiving party knows or has reason to know should be treated as confidential or proprietary.

9.2 Exclusions.

Confidential Information does not include information that: (i) is or becomes generally known to the public through no fault or breach of this Agreement by the receiving party; (ii) is rightfully known by the receiving party at the time of disclosure without restrictions on use or disclosure; (iii) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (iv) is rightfully received by the receiving party from a third party, who has the right to provide such information and who provides it without restrictions on use or disclosure. In addition, if a company sets up a Business Account and associates Authorized Users’ Accounts with the Business Account as contemplated in Section 5.1, Customer Content will be accessible by all associated Account holders via the Freightos Platform and Freightos Services, subject to the Freightos Platform settings created by the Business Account holder. Similarly data may be shared between linked Business Accounts of affiliated businesses.

9.3. Use and Disclosure Restrictions.

Each party will not use any Confidential Information disclosed by the other party except as necessary for the performance or enforcement of this Agreement and will not disclose such Confidential Information to any third party except to those of its employees and subcontractors who have a bona fide need to know such Confidential Information for the performance or enforcement of this Agreement; provided that each such employee and subcontractor is bound by a written agreement that contains use and nondisclosure restrictions consistent with the terms set forth in this Section. Each party will employ all reasonable steps to protect all Confidential Information disclosed by the other party from unauthorized use or disclosure, including, but not limited to, all steps that it takes to protect its own information of like importance. The foregoing obligations will not restrict either party from disclosing such Confidential Information: (i) pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided that the party required to make such a disclosure gives reasonable notice to the other party to contest such order or requirement; (ii) to its legal or financial advisors; (iii) as required under applicable securities regulations; and (iv) subject to customary restrictions, to present or future providers of venture capital and/or potential private investors in or acquirers of such party.

9.4. Order Details.

Please remember that inter-business documents which are used for business purposes such as Quotes, Booking, Orders, Invoices and Receipts and relevant communications will be shared between the applicable Shippers and Sellers as part of the functionality of the Freightos Services.

10. General Use

10.1. Acceptable Use.

You agree not to do any of the following in connection with your use of the Freightos Services:

  1. Post, upload, publish, submit or transmit any Customer Content that: (i) infringes, misappropriates or violates a third party’s Intellectual Property Rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
  2. Use, display, mirror or frame the Freightos Platform or any individual element within  Freightos, Freightos’ name, any Freightos trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, unless expressly allowed under the terms of this Agreement; 
  3. Access, tamper with, or use non-public areas of the Freightos Platform or Freightos computer systems; 
  4. Attempt to probe, scan or test the vulnerability of any Freightos system or network or breach any security or authentication measures; 
  5. Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Freightos or any of Freightos’ providers or any other third party (including another user) to protect Freightos or Freightos Content; 
  6. Attempt to access or search Freightos, Freightos Content or Customer Content, or download Freightos Content or Customer Content from Freightos through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Freightos or other generally available third-party web browsers; 
  7. Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation; 
  8. Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing  Freightos; 
  9. Collect or store any personally identifiable information from Freightos or regarding other users of the Freightos Services without their express permission; 
  10. Impersonate or misrepresent your affiliation with any person or entity; 
  11. Violate any applicable law or regulation; or
  12. Encourage or enable any other individual to do any of the foregoing.

10.2 Our Enforcement Rights.

Although we’re not obligated to monitor access to or use of Freightos or to review or edit any Customer Content, we have the right to do so for the purpose of operating the Freightos Platform, to ensure compliance with this Agreement, to comply with applicable law or other legal requirements, or to improve the user experience. We reserve the right, but are not obligated, to remove or disable access to any Customer Content, or any Account, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Customer Content to be objectionable or in violation of this Agreement. We have the right to investigate violations of this Agreement or conduct that affects Freightos. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law. We may also use third parties, including collection agents, to help us enforce this Agreement.

10.3 Compliance. 

We comply with all applicable laws and expect Freightos Shippers and Sellers to do the same. By entering into this Agreement you undertake to comply with all applicable laws, rules and regulations, including without limitation sanctions, anti-corruption, anti-money laundering and tax laws in your performance of  this Agreement.

11. Digital Millennium Copyright Act (DMCA)

Freightos respects copyright law and expects its users to do the same. It is our policy to terminate in appropriate circumstances Account holders and users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see our Copyright and IP Policy for further information.

12. Audit

If you’re a Seller, during the term of this Agreement and for one year following termination, you will maintain complete and accurate books and records regarding your use of Freightos Services. During this time, we have the right to inspect and audit such books and records for the purpose of confirming your compliance with the terms of this Agreement. Any audit will be conducted by a reputable firm of certified public accountants during regular business hours and in a manner that minimizes interference with your normal business activities. If we discover any payment error in the audit, the party in whose favor the error was made will pay the other the amount of the error. We will pay for the audit unless the audit uncovers payment errors in our favor of five percent (5%) or more of the total amount of Seller Fees paid by you to us under this Agreement. In this case, you must pay for the cost of the audit and all our related expenses.

13. Termination

  1. Term. This Agreement will commence when you accept its terms, and unless terminated earlier in accordance with the terms of this Agreement, will remain in force and effect for as long as we are providing Freightos Services to you.
  2. Termination of Accounts. We may terminate your access to and use of the Freightos Platform, including your Business Account or Account, at our sole discretion, upon 90 days notice. However, given the importance of maintaining the integrity of our Platform for all users, if we have reason to suspect abuse or a substantial breach of this agreement, we may terminate your Account at any time at our sole discretion and will only provide notice if we feel it is reasonable and feasible to do so. You may cancel your Account at any time by sending an email to us at [email protected] or by using the cancellation feature on the Site or in the Freightos App. 
  3. Effect of Termination. Upon the expiration or termination of this Agreement, you will no longer be able to access and use Freightos or Freightos Services and each party will promptly return to the other party or destroy all Confidential Information of the other party in its possession or control. 
  4. Shipments that are Still in Process. If you are a Seller, in the event that upon the expiration or termination of this Agreement, a Shipper has a copy of a valid unexpired Quote from you, and wishes to book a Shipment, or the performance of Freight Services under a Booking made through the Freightos Platform is ongoing, the expiration or termination of this Agreement will not affect the terms of such Quote or Booking. Sellers are obligated and agree to carry out the Freight Services specified in such Shipments to completion in accordance with the terms of the agreement between the Seller and Shipper for the Shipment in question and Shippers are obligated and agree to fulfill their obligations under such Shipments, including payment obligations to us pursuant to Section 7.5(a).
  5. Survival. The rights and obligations of the parties contained in the following Sections will survive termination of this Agreement or any Statement of Work: 5.2 (Intellectual Property); 5.3 (Data Maintenance and Backup Procedures); 6.3(a) (SaaS Subscriber Customer Portal); 7.4 (Disputes with Sellers); 8.3 (Disputes with Shippers); 8.5 (Non-Circumvention); 9.3(a) (Data Services Disclaimer); 10 (Mutual Non-Disclosure Agreement); 11.2 (Our Enforcement Rights); 13 (Audit); 14(c) (Effect of Termination); 14(d) (Shipments that are Still in Process); 14(e) (Survival); 15 (Warranties); 16 (Indemnity) and 17 (Limitation of Liability).

14. Disclaimer of Warranties


15. Indemnity

You will indemnify, defend and hold Freightos and its officers, directors, employee and agents harmless, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of Freightos or Freightos Services, (ii) the use of any of your Authorized Users or SaaS Subscriber Customers of Freightos or Freightos Services (if applicable), (iii) your Customer Content, or (iv) your violation of this Agreement.

16. Limitation of Liability




17. General

  1. Assignment. You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer this Agreement, without such consent, will be null. We may assign or transfer this Agreement without restriction or your consent to an affiliated company or to a successor or acquirer, as the case may be, in connection with a merger or acquisition, or the sale of all or substantially all of our assets. Subject to the foregoing, this Agreement will bind and benefit the parties and their respective successors and assigns.
  2. No Election of Remedies. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will not be deemed an election of remedies and will be without prejudice to its other remedies under this Agreement or available at law or in equity or otherwise.
  3. Governing Law. This Agreement will be governed by and construed in accordance with the laws of Hong Kong, excluding its body of law controlling conflict of laws. Any disputes will be resolved exclusively by binding arbitration in Hong Kong.
  4. Severability. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of the Agreement will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.
  5. Notices. Any notices or other communications provided by us under this Agreement, including those regarding modifications to this Agreement, will be given: (i) via email; or (ii) by posting to the Freightos Platform. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. Notices to Freightos should be sent to [email protected].
  6. Waiver. Our failure to enforce any right or provision of this Agreement will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our duly authorized representative.
  7. Entire Agreement. This Agreement, together with all documents which incorporate this Agreement (including any customer specific purchase orders or Statements of Work) and which are incorporated by reference into this Agreement (including the Terms of Service for Sellers and the SOP and Freightos Policies, including the Privacy PolicyCopyright and IP Terms and Conditions for Shippers, and Cookie Policy – 1.4) constitutes the complete and exclusive agreement of the parties with respect to its subject matter and supersedes all prior understandings and agreements, whether written or oral, with respect to its subject matter.
  8. Language. This Agreement may be translated from time to time for your convenience, but the English language version of the Agreement is the binding version.
  9. Mandatory Law. Freightos policies shall only take effect to the extent that they are not contrary to the mandatory provisions of international conventions or national law applicable to the Freight Forwarding Services.

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