Last updated: 2020-08-24
Table of Contents
This SOP details how logistics service providers (“Sellers”) display, sell and provide services through Freightos. These rules may change from time to time to reflect best business practices. Since all changes are binding and will govern your presence on Freightos, we recommend that you review this SOP every three months to stay up to date. Active Freightos Sellers may be notified in writing upon substantial changes. You can contact us with any questions and your feedback is welcome. The use of Freightos is also subject to the Freightos Master Services Agreement (“MSA”). All capitalized words in this SOP shall have the meaning found in this SOP [Section 10, Definitions] or in the Freightos Glossary.
2. Welcome to Freightos
Freightos provides an innovative online platform that makes global trade frictionless, matching businesses looking for a better freight experience with a global network of first-rate logistics service providers.
Freightos enables freight forwarders, brokers, carriers, insurers, and other professional vendors of freight services (“Sellers”) to easily and instantly sell freight services or ancillary services to Buyers. Freightos regularly acquires new Buyers so that Sellers like you can offer them an excellent freight experience.
3. What Freightos provides Sellers
Freightos offers a platform that allows Buyers and Sellers to find each other and generate instant quotes that facilitate entering into freight service contracts. The contract is always directly between the Seller and the Buyer and Freightos is not a party to that agreement in any capacity. Rather, Freightos is a facilitator of the exchange of freight services between Buyers and Sellers. Freightos provides you, the Seller, with the following services:
- Automation of generating price Quotes based on the rates you provide.
- Advertising and promotion of your freight services across the Freightos platform and websites.
- Supporting the establishment of a commercial contract between you and Buyers.
- Providing a platform for communication and document exchanges between you and Buyer to facilitate the smooth operation of the transaction and allow auditing, tracking, dispute resolution and rating of the transaction.
- Acting as your collection agent to collect payment from Buyers on your behalf for the services provided.
- Freightos Payment Guarantee – Freightos acts as agent of the Seller (payee) and guarantees payment in full for the amount in Seller’s Quote and a limited list of additional services. See Section 5.8.1 for more details.
Freightos does not act as a freight vendor, forwarder, insurer, broker, contracting agent, customs broker, or other representative, nor does Freightos act as a Buyer, Shipper, Consignee, Importer of Record or principal party of interest. You are responsible for performing all obligations to provide freight services under any agreements with the Buyer.
Freightos’ team is here to help things go smoothly on a best efforts basis.
4. Freightos Seller Fees
Freightos charges Sellers the following fees for every Shipment booked through Freightos or as set out in Section 5.4.2:
|Main Mode||Seller’s Fee||Custom Quote Only Sellers|
All transactions are subject to a minimum of 5 USD charge and all amounts from which these fee calculations are done are based on the total amounts invoiced by the Seller.
For a multi-leg Shipment, the fee percentage will be assessed based only on the main mode of the Shipment. For example: if a Shipment is picked up by a truck at a factory and is transferred by air freight overseas, the primary mode for the Seller’s Fee calculation will be AIR [4%] and not LTL [10%] (truck). For such a Shipment, the Seller’s Fee shall be 4% for the total amount invoiced by Sellers.
The Seller fee will be taken on the entire shipment Purchase Order amount. The Seller must consider this when adding additional charges at cost.
If as a Seller you want to offer quotes on partner sites, you will have to pay the partner specific additional Sellers fee. You will be sent a notification to opt-in or opt-out from your services being offered to these partner sites.
5. How does Freightos work?
Freightos brings Buyers and Sellers of freight services together to allow them to enter into freight service agreements. A Buyer looking to ship goods will enter his or her specifications into the designated fields, click “Search” and will instantly see automatically generated price Quotes, provided by Freightos Sellers. When a Buyer purchases a Seller’s service by booking a Quote, this becomes a legal and binding agreement between the Buyer and the Seller.
Freightos may allow certain segments of Buyers to see rates which are being published to their specific tiers as Freightos may define from time to time. Sellers may provide differentiated or adjusted pricing for these tiers.
Following receipt of notification of a valid Booking by Freightos, Seller shall commence execution of the Shipment as detailed in this SOP. Freightos is not a party to that agreement between Buyer and Seller and does not act as a freight vendor, forwarder, insurer, broker, contracting agent, customs broker, or other representative, and neither does Freightos act as a Buyer. You will be responsible for the performance of the service as contracted.
5.1 Seller Onboarding
Once a Seller is accepted into Freightos he undergoes an onboarding process as follows:
- Online Seller Registration Agreement.
Seller completes and signs the Freightos Sellers Registration Agreement. Sellers must have and maintain all necessary licenses in all applicable jurisdictions Sellers must be in good financial standing and abide by all applicable laws and regulations. Sellers must also ensure that all of Seller’s subcontractors involved in providing the services have and maintain all necessary licenses and abide by applicable laws. Sellers shall be fully responsible for all actions taken by themselves and by agents and/or subcontractors on their behalf in fulfillment of their services through Freightos.
- Introductory Meeting between Freightos and Seller.
- Introduction of Freightos Seller team and Seller’s designated contact person.
- Freightos SOP and Transparent Pricing Policy review.
- Finance review and requirements. Sellers must provide:
- Certificate of Incorporation.
- The main point of contact in your Finance Department.
- Bank confirmation evidencing the bank account to which we initiate our payments to.
- Pricing: Seller shares and reviews service scope and pricing with Freightos.
- Operations: Review of how to execute Shipments booked through Freightos.
- Accounting: Payment processing, invoices and purchase orders.
- Training and Onboarding.
- Pricing: Rate setup and management.
- Operations: Uploading freight documents, updating shipment statuses and system communication.
- Quote review process: Before you go live the first time we will help you review the pricing before it is available to Buyers.
- Shipment Data Setup. Agreement on how to transmit shipment milestone information and carrier booking data directly to customers through the Freightos platform.
- Ongoing Education and Monitoring.
5.2 Seller Supplies Rates to Freightos
As a participating Freightos Seller, you will provide Freightos (either directly in a manner set out below or through a third party) with rates that you choose to make available to Buyers.
The rates that you provide will be used by Freightos’ unique routing and pricing engine to generate a Quote based on the criteria entered by the Buyer. The rates must be both comprehensive and exact, as you will be paid for the exact amount in the Quote. Should a Buyer book a Quote, it becomes a binding contract between the Buyer and the Seller, and becomes a Shipment.
Below you will find detailed instructions on providing rates.
5.2.1 Provide Freightos with pricing
Seller shall provide Freightos, in one of the ways set forth in Section 5.2.6 and 5.2.7below, with rates which shall serve as the basis for generating a Quote. The Quote will include those charges set out in the Transparent Pricing Policy.
126.96.36.199 Alternative option for pick-up and delivery rates
On Freightos, Buyers have the option to receive door-to-door Quotes in a fully automated way. This is achieved by using the unique Freightos routing engine to combine multiple legs of the shipment into a full, door-to-door route. For example, if you provide rates for pickup, origin charges, port-to-port air or ocean, destination charges and delivery, Freightos can combine these into a single door-to-door Quote on your behalf.
In case you do not have your own pickup/delivery rates, you may authorize Freightos to include local trucking rates in the Quote based on a benchmark of current market rates, or based on specific service providers such as a local trucking broker, in order to complete the door-to-door offering. Freightos may facilitate a business introduction in the case this is fulfilled by a provider but, ultimately, the Seller remains responsible for honoring the price and performing the service.
188.8.131.52 Service Levels and transit times
When a Seller provides rates they must specify the service level and estimated port-to-port transit time expected for the service as follows:
- Air freight: specify the carrier and transit time for each service and state the service level for each: “Direct”, “indirect” or “consol” (for direct, indirect flights and consolidation services respectively).
- Ocean freight: specify the port-to-port transit time for the service(s) you intend to provide. Routing details for each service must be provided (ie. transshipment port).
- Courier/Express: specify a door-to-door transit time.
All transit times must be given in terms of calendar days, not business days. Seller must execute the shipment in accordance with the Quote and the service levels indicated.
Freightos also adds an estimated transit time range for the full route quoted. Freightos measures estimated transit times and expects Sellers to transport within these ranges. Freightos stores this information and may use it for modeling and rating purposes, and may publish this information.
184.108.40.206 Rate validity
When you provide rates you must specify the validity range (“Rates Validity Period”). Please provide updated rates a few days before their expiration. If no expiration date is provided, the rates shall remain valid until we receive a specific notice that they have ceased to be valid.
For rates received electronically via API or dynamically generated through WebCargo, the rates shall remain valid for the agreed number of days at the time of setup which is expressed in the “Rate valid for days” field.
The Seller will honor booked quotes even if notification is received following the end of the Rates Validity Period.
Rates Validity implies that freight rates will not be adjusted if a shipment is gated in to port before the end of the validity period.
220.127.116.11 Accessorial Charges
Freightos supports automatic quoting for a number of accessorial charges. These will be added to the Quote as set forth in the Transparent Pricing Policy.
For other accessorial charges that may be added to a Shipment during execution, please provide pricing to be used as needed. If you provide the service but have not provided a price, then Freightos shall apply the market price to the Quote and you shall be paid the market price.
18.104.22.168 Delivery to Fulfillment Centers
Sellers are encouraged to provide services for delivery to Fulfilled by Amazon (FBA) warehouses and other fulfillment centers. Those facilities typically require: labelling, palletizing, consolidating shipments at destination, scheduling delivery to one or more warehouses, and similar services. Sellers interested in offering these services will provide Freightos with the following rates which will be included in relevant Quote.
For LCL, additional pricing may include:
- Palletization – per CBM.
- Labeling – per box.
- Flat delivery fee for appointments.
- Courier labeling charges – per box.
For FCL the additional pricing will cover for three services: floor loaded container sent to Amazon; Amazon cargo loaded in the Container from origin; Devanning and Repalletized in the US.
- Floor Loaded: Storage, Cost per Day and Appointment.
- Prepared at Origin: Storage, Cost per Day and Appointment.
- Rework in the US: Devanning, repalletizing and delivering the goods.
For all of the above FCL services, boxes must be labeled at origin by the Supplier. There is no pricing support for boxes which are not labeled at origin.
Every container delivered to an FBA warehouse must have a valid proof of delivery.
5.2.2 Quotes terms and conditions
All Quotes on Freightos are governed by the General Terms and Conditions that can be found in Appendix D.
5.2.3 Business Days
For this SOP a Business Day is Monday through Friday from 09.00 am through 06.00 pm EST, when US banks are open. When this SOP refers to a Seller’s Business Day these hours apply to the Seller’s place of business on days when banks in Seller’s country are open, and when this SOP refers to a Buyer’s Business Day these hours apply to the Buyer’s place of business when banks in Buyer’s Business Day are open.
5.2.4 Quote Currency
Rates may be submitted to Freightos in any currency, and will be converted to USD or to the Buyer’s currency at the time of quoting. For Custom Quotes, rates must be submitted in USD exclusively.
In the cases in which the rate conversion applies, the conversion rate will be the middle rate known at the time of the generation of the Quote. If the Quote is given to Buyer in a currency other than US Dollars, then Freightos shall be entitled to include a FX conversion markup to the Quote which will not be paid to the Seller. The Quote currency will be the ultimate amount paid by Freightos to the Seller, irrespective of currency fluctuations between Quote and payment. Currently, we encourage Sellers to send invoices denominated in US. If the Seller sends an invoice in different currency from the Quote currency, Freightos will apply as conversion rate the middle rate known on the day of the shipment booking.
5.2.5 Additional Services Offered to Buyer
22.214.171.124 Customs Brokerage
Buyers may request import customs brokerage services when booking. These services may be purchased directly through a third party Seller on Freightos or through Buyers’ selected Sellers on platform if they offer their own custom clearance services.
Seller’s obligations regarding customs brokerage services are set out in Appendix B.
If Buyer does not select the Customs Brokerage additional service then Buyer takes full responsibility for clearing customs.
Whichever modality Sellers operate, all Sellers must provide all information relevant in advance so that the appropriate party can proceed with the clearing of the goods including but not limited to ISF Filing. Any delays and/or fines due to lack of documentation shall be at Seller’s expense.
126.96.36.199 Insurance and Cargo Protection
Buyers may request insurance policies or services when booking. These services may be purchased directly through a third party Seller on Freightos or through those selected Sellers that also offer their own insurance services.
Sellers providing their own insurance services must provide policies in a timely manner through the Freightos platform. Should any claim be filed by a Buyer, the Seller must take all necessary measures to assist them in filing and settling the claim in a timely manner and provide all necessary documentation and evidence if relevant.
In the case you are providing similar services please see Appendix C.
5.2.6 Mechanisms for providing and updating rates on Freightos
Rates can be provided in one of several ways:
- Manual Templates: You send us rates in your own Excel files in the template our Data team will provide. Freightos then performs the data upload on your behalf. This is currently offered at no charge for the first six months of selling on Freightos. Freightos may decide to charge for this service and will provide at least one month’s prior notice. This is currently an option for LCL,LTL and Express rates, as well as for surcharges for all modes. An online template via Airtable will be provided for FCL and Air. You will be responsible to update your rates directly on Airtable once the setup is complete.
- Electronic: Rates shared with Freightos via electronic integration (i.e. API). This requires a fully documented, stable modern API.
- Saas Enabled: If you are a Freightos AcceleRate and/or Freightos WebCargo Subscriber it is possible to automate sharing rates on Freightos.
- Self Serve: Freightos provides online rate management tools and templates for Sellers to manage pricing directly.
- Index-Based FCL Rates: You may choose to quote FCL based on the data that drives the Freightos Baltic Index (FBX) rather than providing your own rates. The data is FCL port-to-port ocean pricing aggregated anonymously from dozens of freight forwarding companies and logistics providers representing all major carriers on a host of international tradelanes and port pairings. The data used is the data available only from the day before. You will be given the opportunity to select your pricing profile from aggressive to conservative and will also be able to mark the rates up or down.
All rates provided are at the sole responsibility of Seller. Once a rate has been provided and published, Seller must respect such rates and perform the Shipment in accordance with the Quote.
For more details on the different options please email firstname.lastname@example.org.
5.2.7 Enabling e-Bookings from your WebCargo Subscription
If you are a Freightos WebCargo (FWC) subscriber then you have access to live rates and capacity on the FWC platform and the option to book it with instant confirmation (e-Bookings).
An e-Booking is a booking made on the FWC platform directly with a Carrier offering a Quote for specific flight and cargo capacity. The Carrier’s Quote has a cut-off date and time that must be met by the Seller.
Sellers who are FWC subscribers can choose to instruct Freightos to use their FWC received airline data and any requested markup on the platform. This will result in the Seller offering those airline quotes to Buyers on Freightos and allow Buyers to place eBookings with the airline through the Seller. The offer will be shown under the freight forwarder’s name and it will have a carrier logo to distinguish the different airline services.
If a Buyer chooses a Quote based on an e-Booking, we will notify you and you will place the e-Booking through the FWC platform. The booking will be confirmed once the Carrier confirms it on the FWC platform, at which time there will be a binding contract for the service between the Buyer and the Seller.
Please provide Freightos with any operating guidelines necessary to offer this service on your behalf, such as lead times per airport.
Buyer must ensure that the cargo is delivered to the indicated Seller facility in time and form and complying with the pre-established operative guidelines for each origin that the Seller must provide beforehand. Failure to do so will make the Seller liable for the full fee of the flight booked.
Provided the cargo is delivered in time and form to the Seller by the Buyer or on his behalf, the obligations of the Seller are to deliver the cargo to the Airline to make sure the flight schedule is met and based on the exact flight details and meeting the cut-off times as established by the Carrier e-Booking.
The obligations between the Carrier and the Seller are IATA rules and regulations, the Carriers specific terms and conditions and product specific conditions all as set out on the FWC platform.
5.3 Seller Provides Track & Trace Information
A central pillar of Freightos is transparency and a high level of customer service throughout the shipment lifecycle. To that end, Freightos provides Sellers with a platform to update Buyers with critical shipment milestone data through both direct communication and an online shipment portal.
- Direct Communication: Sellers are responsible to provide shipment updates and communications to Buyers on a regular basis to ensure a high standard of customer service. All Seller-Buyer communications must be recorded on Freightos either through the platform messenger application or using the email functionality that allows Freightos to keep track of every exchange between Buyer and Seller. All interactions have to be properly documented properly for a review by Freightos as needed. Proper use of the messenger application will be measured as part of your Seller Score which measures your success and standing on Freightos.com.
- Milestone reporting: Another method to ensure Buyer satisfaction is prompt communication of shipment milestones via API integration or manual updates on our platform. The required milestones and SLAs for timely lifecycle communication can be found in Appendix A.
5.4 Freightos Attracts Buyers
In order to facilitate increased exposure to potential Buyers, Freightos may make your Quotes available within third-party websites or software that employs the Freightos API. In addition, Freightos may choose to provide specific Sellers with additional brand visibility by publicizing their names, logos, or reviews of their service. In some cases, Seller names, logos and company profile description may also be used on either Freightos or on industry freight publication for PR purposes.
5.4.1 Buyer Searches and Receives Quotes
When a Buyer searches for a Quote he will be entering basic parameters that will allow him to get relevant results. Freightos will return a list of Quotes from all Sellers matching these specifications, along with an estimated transit time window. Freightos’ algorithm may hide, prioritize and sort Quotes based on: competitiveness, services, Seller rating and performance, technical or other considerations. Buyers will instantly see Quotes covering different modes of transportation as well as the detailed price breakdown of each Quote and leg component.
5.4.2 Buyer Requests an Offline Bid (also “Custom Quote”)
If a Buyer does not find a Quote that meets the search details, he may request an Offline Quote. Freightos will assign that request to relevant Sellers, based on the requested scope. If Freightos has determined that you provide services meeting the search details, you will be notified by Freightos of a new bid request that awaits your action. The system also allows you to sign up for specific lanes and products to receive all bids automatically.
Once Sellers receive a notification of a new bid, they may choose to either accept or reject the bid. In case Sellers choose to reject then they will be asked to provide the reason for rejection. The offer should be submitted/rejected within 2 business days from the time of notification. A longer time period might result in the loss of business or partnership with offline quotes. Freightos cannot guarantee that any offer submitted will be accepted by the Buyer.
The submitted Quote must be both comprehensive and exact as you will only be paid for the exact amount in the Quote. If any changes need to be made, you can contact email@example.com who will assist to amend the bid. Your submitted Quote will be binding and Freightos will be entitled to publish and share the Quote with that customer and once shared the Quote will be deemed public information.
Bids may be submitted by multiple forwarders, and there is no guarantee that yours or any quote will be booked. If a Buyer accepts and books the Quote, Freightos will notify you by email of the Booking at which time the Shipment will be visible to you. If 2 weeks have gone by with no booking placed, you will be notified by Freightos that we automatically closed the bid.
Offline Quotes are covered under the same terms and conditions as other Quotes covered in this SOP and the MSA. Should you have any questions please raise them immediately with firstname.lastname@example.org.
5.4.3 Freightos Offers Promotions to Buyers
In order to incentivize Buyers to use the platform, Freightos may offer site promotions from time to time (“Promotions”). Since any agreements for services are directly between Buyers and Sellers, the Promotion is not part of the freight service or contract and is a site Promotion given directly by Freightos to a Buyer. In such case, Freightos will fully discharge the amounts stipulated in the Promotions owed by a Buyer to the Seller. Any payments from Freightos on the basis of such Promotion Offer to the Seller will be made voluntarily and at no point in time will the Seller be entitled to claim any payment regarding amounts owed by a Buyer from Freightos based on such Promotions. The Seller confirms that any payments made by Freightos on the basis of a Promotion to the Seller will be accepted as payment on the Buyer’s payment obligation.
5.4.4 Seller Offers Promotions to Buyers
Sellers are able to offer promotions to Buyers on our platform. These promotions, their financial consequences and its legality vis-a-vis the regulator will be the responsibility of the Seller. The promotions will be visible on the results tile. In the checkout page, there will be a section for Promotions applied which will be separate of the Sellers’ Quote and Customs charges.
Sellers will be able to set up their own freight promotions based on the following criteria:
- Partner sites where the promotion is applied
Sellers can choose which channels to which they are providing services to, their promotions will show: all channels, Freightos.com, Alibaba Freight or any other partner site available.
- Start/End date
Dates are calculated based on UTC, so all promotions expire at midnight UTC of the end date. The start and end dates are included in the validity, i.e. from the beginning of the start date to the end of the end date. From half an hour before the promotion expires, the promotion will no longer appear to buyers on the tile. Buyers have 30 minutes to checkout once a tile is selected, so users who select a tile at 11:30pm UTC will have to checkout within that half an hour in order to receive the promotion.
- Currency and Price Break
Promotions can be set up and applied for quotes that range different amounts: 100, 500, 1000, 1500, 2000 in different currencies, such as USD, EUR or GBP. The break range will be equal to or greater than the price break selected (ie. if the price of the Quote is 100-499, it will belong to the 100 break). The currency will depend on the resulting converted currency for the Buyer, ie. if the Buyer sees a converted value of 550 USD then the right break will apply, independently of the currency in which the rates were loaded.
- Main Mode
Air, Express, LCL, FCL and LTL. If the Seller does not add specific modes, the promotion will apply to all modes.
- Origin and Destination countries
Sellers can select a single origin country and multiple ports/airports of origin. The promotion will apply to shipments where the main leg includes this/these port(s). If the Seller does not add any specific origins or destinations then the promotion will apply to all origins or destinations.
- Type of Shipment
Door > Door; Door > Port; Port > Door; Port > Port. If no details are provided, the promotion will match for all types of shipments.
Buyers will see all the relevant promotions that fit the criteria as defined by the Sellers. If there are two matches for a promotion, Buyers will see the best price (highest promotion with lowest Quote).
When Sellers perform searches, they will see only their own promotions. The “Cheapest” and “Best Value” sorting of the tiles will be based on the updated value of the quote, with the promotion value included. The amount promoted will also appear in the shipment console, under the shipment charges tab. The promotion ID (unique to each promotion set up by the Seller) will be displayed under the subtotal.
Sellers will be able to add, edit and remove existing promotions and will also be able to turn it on and off at any moment. Sellers are solely responsible for the promotions being applied and Freightos will not take any liability.
5.5 Buyer books a Shipment
Once a Buyer has selected and booked a Quote, this creates a Shipment. The Booking creates a binding contract between the Buyer and Seller, whereby the Buyer agrees to provide payment to the Seller via Freightos in exchange for the freight services that the Seller agrees to provide to the Buyer at the stated cost. Once a Quote is offered by the Seller and booked by the Buyer, the price in the Quote is absolutely binding and cannot be changed.
Freightos will notify you by email of the Booking at which time the Shipment will be visible to you. Freightos and Buyer shall not be responsible for any costs incurred prior to notification of the Booking by Freightos.
5.6 Shipment Execution
5.6.1 Initial review
For every new Booking, Freightos will perform a non-binding preliminary check that the basic details have been provided by the Buyer. However, Seller must check that all of the documentation necessary for execution of the Shipment is in place. Failure to do so will nullify the Freightos Payment Guarantee. This guarantee will also be nullified if the Seller is moving the cargo before the actual verification takes place.
Freightos is not party to any Booking or Shipment and is not responsible for performing know-your-customer (KYC) or due diligence on any Buyer on behalf of the Seller or for checking that the documentation is sufficient for completion of the Shipment. Seller remains responsible for its own KYC and documentation requirements.
Before a shipment is verified and submitted to the Seller for shipment execution, Freightos checks all Buyers against the OFAC list. Buyers’ information is checked as part of the post booking checklist feature of Freightos.com where Buyer details (name, company name) as well as the consignor and consignee details (name, address) are checked against the OFAC list to ensure that no sanctioned individual places a shipment with our Sellers. Every Seller must undergo its own necessary legal review including OFAC checks.
After Freightos has done this preliminary review the system will update the shipment to “Booking sent to logistics provider”. This will trigger an API and email alert to the Seller informing of the shipment details and asking to contact the consignor to schedule pick-up. This communication and the shipment page shall serve as the main reference for the Booking details.
5.6.2 Pickup Coordination
The Seller, or their agent, will contact the Consignor to confirm the specific Pickup Date by the end of the Seller Business Day following the day of receiving the Booking email from Freightos.
Seller must employ best efforts to pick up the goods and ensure handover of the Shipment to the Carrier while rates are still valid. Unless excused by Force Majeure or unless caused by Consignor or Buyer if Seller picks up and hands over the Shipment after the Rates Validity Period, the initial Quote shall still apply to the Shipment. Exceptions should be backed up by written proof from Consignor or Buyer.
5.6.3 Carrier Booking
Once the pickup date is confirmed, the Seller shall make best efforts to book a carrier no later than the end of the next Seller’s Business Day. Seller should update the Freightos system or send data with carrier booking information including ETD (Estimated Time of Departure) and ETA (Estimated Time of Arrival), MBOL/HAWB number (House and Master) and, where relevant, container number and carrier name. For Express shipments a Tracking number should be provided as well. For LTL a HBOL document should be provided.
Once this information is provided (information needed is based on the mode as mentioned in the beginning of this paragraph) the shipment status will change automatically to “Transport Booked”.
5.6.4 Pickup Execution
Prior to actual pickup of the shipment, the Seller, or their agent, will contact the Consignor to arrange specific pickup details. Seller should ensure that all documentation is in order before picking up the shipment. Should Seller commence pickup prior to receiving all necessary documents from Buyer, the Freightos Payment Guarantee shall not be in effect for that Shipment. Once pickup is complete the Seller must update the Shipment Status to “Goods Received”.
If a Seller has made touch with the Consignor and the Consignor has not been able to make the goods available for the Seller to arrange pickup, the Seller must indicate that the Shipment is “On Hold” and change the status accordingly on the shipment console. The Seller will also indicate until which date this Shipment is “On Hold”.
If a Buyer has agreed to ship on an FOB basis from his supplier, then Buyer is responsible for ensuring that Buyer’s supplier executes his duties regarding the Shipment. Should you agree directly with Buyer and Buyer’s supplier to execute any other part of a Shipment, the Freightos Payment Guarantee shall not cover this and you shall be responsible for all invoicing and collection between you and the Buyer’s supplier. You may not hold up the Shipment or delay execution due to any non-payment by Buyer’s supplier or otherwise and you will be responsible for completing delivery in accordance with this SOP. Note that the charges to the Buyer’s supplier should be commercially reasonable and in line with acceptable pricing in the local market.
For ocean and air shipments (not Express or LTL). The shipment status will be changed to “Departed from port” and “Arrived at port” once the actual date is filled in the transit information fields on the shipment console.
5.6.5 Final Dimensions, Weights and Pallet Counts
Once the goods are in possession of the Seller or their agent, Seller should verify the load details and communicate any updates to the Buyer and reflect any financial changes on Freightos accordingly. Please note it is the Seller’s obligation to communicate to the Buyer any price adjustments arising from the load changes and should the Buyer dispute any additional services this will be subject to the Dispute Policy (Section 8). You are entitled to hold the continuation of the Shipment pending a reply from the Buyer. Seller must document and be able to provide proof of the adjustment in order to charge any additional costs.
Adjustments must be added to the system immediately as they are known and these will also be subject to Seller Fees (as detailed above in Section 4). Any adjustments made more than 15 calendar days after delivery of the shipment will not be charged or paid, as detailed in the “Finalizing all Shipment Adjustments” section below.
5.6.6 Hold on Shipment Delivery Due to Buyer Debt
Freightos has the right (which we use as rarely as possible) to instruct the Seller to hold delivery of a Shipment at any time prior to final dispatch to Consignee at destination, if Buyer has outstanding payment with respect to any transactions on Freightos (even to a different Seller). This will be communicated via email from an employee with an @freightos.com email address. The hold may be indefinite, so long as debt is outstanding. Seller shall ensure that the storage cost are kept at minimum level for such Shipment (for example shipment moved to an out of port location), and Freightos agrees to compensate the Seller for reasonable and documented storage costs incurred by the Seller due to Freightos’ decision to delay Shipment delivery, and Seller agrees to cooperate fully with Freightos in respect to holding the Shipment and with communications with the Consignee and Buyer.
Seller may not hold a shipment without Freightos prior written approval, which shall not be unreasonably withheld. Should Seller hold a shipment without receiving prior written approval from Freightos, Seller shall be solely liable for all costs incurred and the Freightos Payment Guarantee shall not be valid. Seller may also not hold up or refrain from releasing any documentation which may delay delivery of the shipment without the prior written approval of Freightos.
5.6.7 Delivery at Destination
Seller is fully liable for delivery of the Shipment, whole and undamaged, to the correct address and make best efforts to deliver in the time frame indicated during submission of the tariff. This liability continues until the Shipment is signed for at its destination, and, where relevant, including but not limited to collecting and paying customs duties and taxes. Seller is and remains responsible even if portions of the delivery of the Shipment are carried out by third-party subcontractors or agents appointed by Seller.
The Seller or their agent will contact the Consignee to arrange specific delivery details. Upon completion of delivery the Seller must update the Freightos system to Shipment Status to “Delivered” and specify the actual delivery date.
Seller must provide:
- Proof of delivery to Buyer and Freightos in accordance with best industry standards and including all relevant information. Freightos will withhold payment until receiving a copy of the proof of delivery.
- All necessary documents (Bill of Lading, Arrival Notice and any other) to Buyer’s designated Customs Broker to perform customs clearance. In the case the Seller is directly handling Customs Brokerage services he should provide these documents to his designated broker using best practices to ensure that the goods are cleared on time and meet all requirements.
If Buyer contests full receipt of goods or claims that goods received were damaged, Seller shall provide the Buyer with all the required details and documentation so that the Buyer may follow up directly with his Insurance Agent to file a claim. Damage claims are separate from the Dispute Policy.
5.7 Shipment Cancellation
5.7.1 Seller May Cancel a Shipment
Sellers may only cancel a Shipment under the following circumstances:
- Sellers cannot physically execute the Shipment because of Force Majeure. Please note that any change in market conditions or carrier availability is not a valid reason for Shipment cancellation.
- Should there be a material discrepancy between the details entered by Buyer and the actual description of the goods or pickup times or other substantial discrepancies, you shall be entitled to cancel the Shipment and may charge Buyer for any documented and commercially reasonable costs incurred.
- Buyer fails to meet Seller’s internal legal compliance requirements, as documented for their internal reference by Seller.
- Buyer is unresponsive for 14 calendar days after the shipment is verified and does not help facilitate shipment release to the Seller.
It is not acceptable to implement an automatic standard cancellation charge. All cancellation costs must be in line with actual fees incurred by the Seller, and only following pickup. Proof of charges must be given.
Any cancellation by Seller or failure to execute the Shipment other than for these reasons shall be a breach of contract between Seller and Buyer. In such a case, the Seller may be liable to the Buyer for any losses incurred, such as alternate transportation costs, excluding consequential damages to any party. In such cases and in any case of lack of execution of a Shipment, Buyer shall be entitled to transfer the Shipment to a different Seller in addition to seeking remedies for the breach.
In order to maintain a fair and honest platform, Freightos retains the right to remove Sellers or take any other necessary measures against Sellers that, in Freightos sole discretion, abuse this Cancellation Policy.
To cancel a shipment please:
- Send an email to email@example.com
- Include the shipment number and the word “Cancellation” in the subject line.
- Please specify which of the three acceptable reasons is the cause of cancellation, or whether the cancellation request is coming from the Buyer, and include a written explanation and details, including whether there are any charges that have to be paid and supporting documentation.
When a cancellation takes place in accordance with this SOP, Freightos will cancel the Shipment in all necessary systems and notify the Seller and Buyer of the cancellation.
5.7.2 Buyer May Cancel a Shipment
Buyer’s cancellation may occur if Seller has not fulfilled all of Seller’s obligations under the SOP and MSA and other Freightos Policies. In this case, Buyer shall have the right to transfer the Shipment to another Seller and Seller shall have no claims arising from this cancelled Shipment.
Should the Buyer cancel a Shipment after the Seller has already incurred costs, the Seller shall be entitled to payment for commercially reasonable and documented costs. These costs shall be subject to Freightos Seller’s Fees (Section 4).
5.7.3 Freightos May Cancel an order
Freightos may cancel any Shipment following its initial review (Section 5.6.1) if it believes it not to be viable.
Freightos may notify the parties that the Booking has been cancelled at any time due to non-compliance with these SOP rules.
On behalf of Seller:
- A breach of contract has occurred on the part of the Buyer, including but not limited to:
- If Freightos has reasonable cause to believe that Buyer will not perform their obligations per the contract.
- If Freightos believes that the Buyer may not be legally eligible to purchase the freight services.
5.7.4 e-Booking Cancellation
e-Booking cancellations shall be in accordance with IATA rules, Carriers rules, and other terms set out on the FWC platform.
5.8 Freightos Acts as a Collection Agent for Seller
5.8.1 Freightos Payment Guarantee for Sellers
Freightos Sellers should be able to confidently accept Bookings from Buyers on Freightos. Freightos guarantees payment in full for the amount in Seller’s Quote plus/minus any additional services as detailed in the Transparent Pricing Policy, all to the extent permitted by law. These charges should be added to the Freightos platform and it is the Sellers’ responsibility to update the system with any Buyer’s charge.
The Payment Guarantee will not apply if there is any dispute submitted by the Buyer against the Seller regarding the Booking, the delivery or services performed until such dispute is resolved, or if Seller has acted not in accordance with the MSA, this SOP or with any of Freightos policies.
Seller may only initiate collection directly from the Buyer for those costs set out in Section 3.2 of the Transparent Pricing Policy. Any other attempt to initiate collection directly from a Buyer will void the Performance Guarantee and be deemed cause to remove the Seller from Freightos.
Due to the current situation with the COVID-19 pandemic, the Payment Guarantee will not cover additional Warehousing costs, Storage and Demurrage additional charges. However, other than that Freightos will act in accordance with the SOP including collection efforts on your behalf. Should the collection efforts not be successful, Freightos and Seller will work together to find a solution.
Please use best efforts to avoid Warehousing, Storage and Demurrage charges while operating shipments. Make all efforts to mitigate any chances of no payment, including considering not releasing the cargo taking into account that the Payment Guarantee is not in effect for those items.
For Germany and other countries in the European Union where providing a guarantee is regulated and due to applicable law Freightos cannot provide this payment guarantee, the following process shall apply instead of the above:
- Freightos will collect with Credit Card. Payment is immediate and the funds will be located at a financial institution and then released to the Seller as per the process laid out in this SOP.
With regards to additional charges, these are usually collected automatically from the Buyer’s credit card.
In the cases in which Buyers did not approve direct collection from our system, Freightos will prompt Buyers to pay these charges when they occur. If they have not done so, Freightos will send reminders after the shipment has been delivered with no disputes arising out of it. If they are not answered, Freightos will send a legal letter which most Buyers heed for small amounts.
Should this not bring results, for disputed amounts over 100 USD, Freightos will send the debt to a collection agent. Any money collected by the agent, less the agent’s fees, shall be sent to Seller.
- Should Freightos’ efforts detailed above not be successful in achieving payment, Seller shall be entitled to sue Buyer directly.
- The option to provide Buyers with a Credit option is not yet available outside of the US, Canada and the UK.
5.8.2 Finalizing all Shipment Adjustments
Buyers may be charged for any additional costs detailed in the Transparent Pricing Policy. At the same time, they must be notified and reimbursed for any quote reductions. For example, you may reflect a financial adjustment produced by a discrepancy between the dimensions and weight reported by Buyer and the actual documented dimension/weight of the shipment.
The Seller commits to update Freightos with all additional services that were provided within 14 calendar days after delivery (with the exception of Express shipments for which additional services may be added for 20 calendar days after delivery). After 14/20 calendar days after delivery, the shipment will be considered “closed” and the Buyer has 5 Business Days to submit any disputes. Should the buyer not dispute, he will be asked to pay any and all of the Additional Services added during the shipment. After a shipment is “closed” no changes to the shipment can be made by the Seller. To guarantee a top class customer service, these charges must be ready as soon as possible.
5.8.3 Abandoned Cargo
The consignment may be considered as Abandoned Cargo under the following circumstances, provided there are no open disputes on the shipment:
- In a to-port shipment, the consignee does not make the necessary arrangements to pick-up the goods from the CFS/Warehouse/CY.
- In a to-door shipment, the consignee does not cooperate in customs clearance or prevents delivery efforts within 10 calendar days (or extended free time where relevant) after release notice.
You must make commercially reasonable attempts to mitigate any damages and reduce costs associated with the cargo. The Freightos Payment Guarantee for payment of the Quote shall remain in place subject to your acting in a commercially prudent manner on a case by case basis.
5.8.4 Freightos Purchase Order
Once a shipment is “In Transit”, Freightos will send the Seller a Purchase Order (PO) representing the total owed to the Seller as recorded on Freightos. A final PO reflecting any cost adjustments that occurred during the shipment execution will be sent to the Seller 14 calendar days after the shipment reaches “Delivered” status.
5.8.5 Invoice Required for Payment
Invoices should be sent to Freightos after a shipment has been delivered, and proof of delivery has been uploaded to the Freightos platform. A single invoice including all charge adjustments applied during the shipment must be issued.
The recipient of the invoices should be “Freightos for the account of shipment buyer”. This can be an exact fixed text and does not need to be changed for every customer being referred through the platform.
Invoices must be sent to firstname.lastname@example.org prior to the “invoice cut-off” date for each payment cycle as detailed below in Section 5.8.9. The “invoice cut off” date occurs a number of days prior to the payment and will be published together with a six (6) month payment schedule that is communicated by Freightos to Sellers.
The invoice must match the PO sent by Freightos, in terms of the description of each line item, the amounts per line item and the total amount. If there are discrepancies between the PO and the Invoice received, Freightos will not remit payment to the Seller.
Freightos will make payment for invoiced shipments that are delivered. Unless, the shipment is still in dispute with the Buyer and/or 7 calendar days have not passed since the last charge that was added.
Seller is responsible for ensuring that Freightos is informed of the delivery, for providing proof of delivery and that the Shipment page status is marked as “Delivered”. Failure to provide valid proof of delivery may delay payment and may void the Payment Guarantee.
5.8.6 Identifiers on Every Seller Invoice
Invoices submitted to Freightos must include the Freightos Shipment # and one of any of the following identifiers: for ocean and LTL shipments the House/Master Bill of Lading, for air shipments the House/Master AirWay Bill, and for Express the Tracking number.
5.8.7 Payment Currency
See Section 5.2.4 to review the Freightos exchange rate conversion policy. The USD Quote will be the ultimate amount paid by Freightos to the Seller, irrespective of currency fluctuations between Quote and payment. Currently, Invoices from Seller must be denominated in USD as will purchase orders and payments from Freightos. Other currencies may be offered in the future.
5.8.8 Net Payment to Sellers
Freightos Seller’s Fees are set above in Section 4.
Payment will be made to the Seller by Freightos, net of the Seller’s Fee, Partnership Fees and any applicable withholding tax. Invoices to Freightos must not have the Seller’s Fee and/or the Partnership Fees deducted from them. Freightos will issue an invoice to the Seller for the Seller’s fee.
If a Seller wishes to change their payment details, a new bank confirmation evidencing ownership of that bank account will be required.
5.8.9 Payment Schedule
A detailed payment schedule can be found here. Payment will be issued to the bank account specified by the Seller.
5.8.10 Payment Report
Sellers will receive a payment report for each shipment on that payment cycle. This report records the total amount of the Seller Invoice, the total amount of the Freightos Invoice for the Seller’s Fee, and the net payment received for this shipment(s).
6. Seller’s Freightos Presence
6.1 Show Seller logo on Quotes
Freightos will use your logo when showing your Quote, on your Seller Profile Page, and in other places for marketing purposes to attract Buyers in order to generate business for Sellers. You agree to such use of your logo and agree that your company name, logo(s) and rates shared on Freightos can be used by Freightos. Marketing efforts may include email marketing, digital advertising, press mentions and more.
6.2 Seller Profile Page
Freightos creates a page for Sellers to share basic information with Buyers about their organization, services offered and reviews. Freightos is not obligated to publish all of the provided information nor is Freightos responsible for validating the content of the Seller profile page. Sellers assume all responsibility for the content published.
6.3 Buyer Reviews
Freightos will publish Buyers’ reviews of your services. This gives Buyers additional information when choosing a Quote in order to help select a Seller that provides good service.
All reviews are solely the opinion and responsibility of the person posting the content and Freightos takes no responsibility and assumes no liability for reviews posted by Buyers. Buyers may not leave multiple reviews for the same shipment.
Freightos will only remove reviews if they are deemed malicious, obscene or libelous. Sellers may reach out to Freightos if they receive such a review which has not been deleted. Freightos will only change reviews upon receiving an email request from the Buyer.
In certain conditions, if the customer perception of the service is not aligned with the realities of freight, Sellers may send us a comment to display on the review. Those cases will be approved case by case.
Freightos also reserves the right to publish and share metrics about Seller’s performance collected through the use of Freightos, such as response times or on-time deliveries. These may be published in the Reviews sections and/on Seller’s profile page or elsewhere.
Freightos invests significant efforts and resources into finding Buyers and Sellers. When Freightos introduces a Buyer and a Seller, they must transact exclusively through Freightos for 24 months following the first transaction (with an exemption if the Seller had sold directly to the Buyer in the previous 6 months prior to their first transaction on Freightos, as evidenced by an actual invoice, or with respect to other services, e.g. warehousing, while those services are not offered on Freightos).
Any transactions done between a Buyer and Seller directly during this non-circumvention period shall be deemed to have taken place through Freightos with respect to Seller Fees. Any Buyer that approaches a Seller during the non-circumvention period should be redirected back to Freightos to place the booking.
All disputes between Buyer and Seller will be covered by the Dispute Policy. You must act in accordance with the Dispute Policy. Non compliance with this policy is cause for termination.
These rules are important to all Sellers and Buyers in order to provide an optimal international freight experience on Freightos. To ensure this, Freightos reserves the right, at its discretion which may differ from case to case depending on the circumstances, to enforce these rules. Users who do not adhere to these rules may be subject to a range of actions, including limiting their use of Freightos, suspension of their account, application of fees, and recovery of any expenses incurred in policy monitoring and enforcement.
If a Seller fails to comply with the Freightos terms as detailed in the Freightos Master Services Agreement, this SOP, or any of the policies mentioned here, or if Freightos has received legitimate complaints about the Seller’s services from Buyers, Freightos reserves the right at its sole discretion to suspend the Sellers account or their participation on Freightos. Sellers may choose to leave Freightos at any time by deactivating their Tariffs and contacting email@example.com. It may take up to 5 business days to perform a complete deactivation. In the event of removal by Freightos or by the Seller’s choice, they will remain bound to provide any services for any Quotes booked prior to their tariff’s removal and service any outstanding Shipments in accordance with this SOP.
Freightos values the privacy of all Buyers and Sellers, as well as the confidentiality of their data. Should any Seller share any of a Buyer’s data or any unauthorized information, this is cause for immediate termination of the Seller’s account.
The Capitalized Terms used in this SOP shall be defined as follows:
Abandoned Cargo: Cargo which the consignee has not made the necessary arrangements to pick-up from the CFS/Warehouse/CY, or has not cooperated in customs clearance, or has prevented delivery efforts within 10 calendar days (or extended free time if available) after release notice and barring any dispute with Seller.
Booking: The act of accepting a Quote which establishes a contract with your Seller for the freight services covered by that Quote.
Buyer: An entity that books freight services through Freightos.
Custom Quote: A tailored price offering of a Seller to match your chosen shipping criteria and stored in your Freightos account.
Freight Services: Any service ordered from a Seller on Freightos including but not limited to freight, Insurance, Customs Brokerage, etc.
KYC: “Know your customer”. Internal Seller criteria necessary for accepting a booking.
Offline Quote: See Custom Quote.
Payment Guarantee: The guarantee given by Freightos to cover the cost of any booking and additional charges detailed in the SOP in the event that Buyer fails to make payment, all in accordance with the provisions of the SOP.
Quotes: An automated price offering of a Seller generated by Freightos software to match your chosen shipping criteria.
Rates Validity Period: The range of dates during which the rates remain valid.
Seller: An entity that sells and provides freight services through Freightos.
Sellers Quotes: A Quote from a Freightos Seller.
Milestones and SLA
|Information Updated in Business Days…||FCL||LCL||AIR||Express||LTL|
|Estimated Dates||Estimated dates must be kept up-to-date as a shipment progresses|
|Planned Pickup||1 day after booking verified. Not required if the goods ready date on platform is 3 days or more in the future|
|Port Estimated Time of Departure (ETD)||1 day before planned pickup||N/A|
|Port Estimated Time of Arrival (ETA)||1 day before planned pickup||N/A|
|Estimated Date of Delivery||Same day as Port Actual Time of Departure (ATD)||Same day as Actual Pickup|
|Actual Dates||All actual dates must be entered within 1 business day of planned/estimated dates|
|Actual Pickup Date||1 day after planned pickup|
|Port Actual Time of Departure (ATD)||1 day after ETD||1 day after ETD||N/A||N/A|
|Port Actual Time of Arrival (ATA)||1 day after ETA||1 day after ETA||N/A||N/A|
|Actual Date of Delivery||1 day after estimated date of delivery|
|MBOL / MAWB / Container numbers||1 day before ETD||1 day before planned pickup||N/A||N/A|
|Tracking Number / HBOL||N/A||1 day before planned pickup|
Third Party Services – Customs Brokerage
Sellers which offer customs brokerage for import and export activities must also include all fees related to cargo reporting requirements in the respective origin or destination country of the specific shipment.
All customs brokerage may only be performed by a licensed agent and the Seller should provide the Rates of such handling reflecting standard brokerage of up to 5 individual commodity classifications, with clear charge description for any additional HS/HTS code. Seller shall be responsible to ensure and monitor performance by Seller’s customs brokerage agent.
Seller must provide its Power of Attorney (POA) form to the Buyer and is solely responsible for checking that it is holding the POA at the time of performing customs brokerage and that the POA is filled in correctly. Seller shall be responsible for the accuracy and legal status of the POA and shall notify Freightos in a timely manner if it needs assistance in having any POA updated or amended.
Seller is responsible for collection of duties from the Buyer, including notifying the relevant parties. The Freightos Payment Guarantee does not cover payment of duties.
If a Buyer selects the U.S Customs Brokerage additional service, in order that the Shipment not be held up or fines incurred, the Importer Security Filing (“10+2” service) must be filed by Freightos’ Sellers or by Freightos Sellers’ Customs Broker on behalf of the Buyer, unless the Buyer specifically requests not to have the Seller handle ISF filing on their behalf. If not filed in a timely manner, Seller shall be liable for extra costs incurred and the Freightos Payment Guarantee will not apply.
For Foreign Importers into the U.S., Seller may provide a service for obtaining an U.S. EIN (employer identification number) for Buyers who do not have a U.S. registered business. Sellers may choose to charge or not charge for this service.
For shipments into the U.S., if a Buyer selects the Customs Brokerage additional service, Buyer may also request to purchase a U.S. Customs Bond. In the case you are providing customs, the following standardized services must be provided as well:
|Optional service for U.S. importing||Current Price|
|Single Entry Bond (U.S. Customs & Border Protection)||The greater of 50 USD or 0.5% of the total entered value of the goods*|
|Continuous Bond (annual, U.S. CBP)||500 USD|
|Importer Security Filing Bond (= ISF Bond, U.S. CBP)||75 USD|
|Importer Security Filing (“10+2” service)||50 USD|
* Note: If any of the goods are hazardous, or are subject to a Partner Government Agency approval (FDA, EPA, FCC, USDA, TBB…), or fall into other specific subcategories, these charges may change.
Third Party Services – Cargo Protection and Insurance
Sellers can provide general cargo insurance services (sometimes known as marine insurance) or to be included at Buyer’s request. Pricing tariffs and minimums must be provided as part of the onboarding process and will then be added automatically as part of your freight quotes.
A Seller-provided Insurance or cargo protection tariff includes:
- Premium calculation, e.g., Insurance premium (price) as % of value of goods.
- Minimum insurance premium (price).
- Maximum deductible of USD 500.
Should Buyer choose to purchase insurance or a cargo protection alternative from Seller, Seller shall be fully responsible in helping Buyer settle all insurance claims. Seller is required to upload individual insurance documents to Freightos and make them available to Buyer and to fulfill all of the insurers’ or protection program requirements including but not limited to provision of documents within the time periods specified in the policy. In the case of a claim Freightos is not involved and Seller shall make all reasonable endeavors to ensure that Buyer’s claim is handled in the best professional manner.
Freightos is not involved in settling claims and all claims must be settled directly between Seller and Buyer.
Quote Terms and Conditions
- Terms of carriage as stated on the Airwaybill or Bill of Lading regulating transport, or stated on an accompanying document, will apply in all cases.
- Unless stated otherwise in writing shall be regulated by the applicable national jurisdiction.
- All transit times are estimates only. The Seller will not be held accountable for the early or late arrival of any shipment unless caused by Seller’s failure to execute as per quotation.
- It is the Buyer’s duty to declare to the Seller any device or material that may be considered dangerous goods on the relevant mode of carriage. The Seller will not be held accountable for any costs, delays, or legal proceedings, that may result from nondisclosure of possible dangerous goods and client will hold the Seller harmless for any costs or expenses arising from the failure to declare.
- The Seller is not accountable for any unforeseen delay or expenses not included in the quote, due to any customs or governmental processes. Such processes include, but are not limited to customs inspections, various authority exams, customs hold, confiscation, HS code rejection, duty modifications, post-entry adjustments, etc.
- Shipments will be covered by freight insurance, only when purchased by the Buyer as part of the Booking, and confirmed by the Seller in his verification of the shipment, before the cargo is accepted.
- If the client has not explicitly requested customs clearance from the Seller, it is presumed that the shipper/consignee has a custom broker and all required commercial documents, import licenses, export licenses, etc., are ready before the cargo is accepted, and the Seller has no responsibility for any delays or other costs or damages arising from lack of documentation.