4. Set Communications Expectations
Freight Forwarders aren’t always proactive updating on a shipment, but it’s a shipper’s business to stay on top of the supply chain. In fact, international trade is a fraught with convoluted processes, which seldom run smooth. It’s easy to doubt whether your forwarder is giving good service (and trust us, forwarders feel the same about their customers).
So, if you haven’t already, set out what you expect from each other. Write it up, and share. Your forwarder should reciprocate. Then stick to your agreement.