Freightos FAQs

Start by asking how urgent the delivery is, how valuable the goods are and how big or heavy the shipment is. Air freight is the fastest, most reliable, and safest method of shipping goods. Of course, it’s also the most expensive.

As a rule of thumb, air freight is generally used when the shipping costs is less than 15-20% of the value of the goods. Air freight is often a good option for a very high-value products or products that have a hard deadline. Just note that it will cost more.

Sea freight makes up the majority of freight shipments. It’s much slower than air but is the dominant mode of transport because of its capacity advantage and lower prices.

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When getting a shipment ready, you’ll want the invoice from the goods, which forwarders will use to describe the shipment content. During the shipment, your goods will receive a bill of lading- the evidence of the contract between shipper and charter. This serves as the primary transport document, is the required document for customs clearance and is the ‘deed’ to the cargo.

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You need to specify if you’re shipping hazardous goods as prices are higher and not all vendors are certified to ship your goods. Most hazardous goods are shipped by ocean, rather than air.

If you are shipping something hazardous, make sure you check the box when requesting a quote so you get accurate prices. Even unexpected products, like lithium batteries or flammable liquids can be considered hazardous. To ship these goods will require additional paperwork, such as a Material Safety Data Sheet. But don’t worry, we’ll be there to walk you through the process.

The UN Model Regulations that govern the classification system depending on the danger it presents to the carrier. Your factory should be able to indicate if the goods produced fall into one of these categories.

This may seem obvious but you need to know exactly where your shipment starts its journey and where it ends. Specifically, does the shipment begin at a street address – factory or warehouse – or a port? For example, many manufacturers will deliver your goods to the nearest port (also called FOB shipping). A port can refer to either an airport or seaport.

The more information you have about the pickup and delivery locations, the easier it will be to make sure your shipment runs smoothly, with accurate, all-in pricing and no hidden charges.

Incoterms refer to which party in the shipment – the shipper (consignor) or the receiver (consignee) – is responsible for the goods during each leg of the shipment. Many factories ship FOB, which means that the shipper will pay to ship the goods to a port but the receiving party will pay for the shipment after that. Learn more about Incoterms here
Sorry, Freightos only supports business shipments for now.
Most shippers will choose to insure their shipments, as things can always go wrong. If you’re using Freightos, just make sure to click the “Insurance” box on the quote search page.
Within 24 hours of booking, you can cancel any shipment. However, if you already finalized the quote with a forwarder and he has incurred pickup costs, certain fees may apply. Questions about our cancellation policy? Drop us a line to ask us specifics.