How are top forwarders
selling online in 2017?

Freight is going online, driven by Amazon, Alibaba, Uber and Maersk.
How are top forwarders responding to competition, low profits and high costs?

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Mystery shopping survey of 20 top forwarders
How top forwarders market online (or don’t)
The Freightos Blueprint for Online Freight Sales

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MYSTERY SHOPPING
SURVEY RESULTS

CEOs from the world’s largest forwarders and carriers agree – the future of freight is digitalization.  Last year’s mystery shopping survey results showed top forwarders were still offline, but moving in the right direction. We checked exactly how fast they were moving.

See how the top forwarders placed and discover the building blocks of an outstanding digital sales strategy.

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45%

of forwarders quoted last year

0
average quote time (hours)

DIGITAL MARKETING
SURVEY RESULTS

If a quote is automated online, does anyone hear it? Digital freight transformation is much more than instant quoting. Front-end digitalization and back-end process (instant quoting) are not enough without site visitors.
This bonus survey measured how 20 top forwarders use digital marketing channels to attract sales.

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THE FREIGHT
DIGITIZATION BLUEPRINT

Tech companies are doing what they know how to do best: using technology to make processes more efficient. With Alibaba, Uber and top carriers in play, how are top forwarders reacting?

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